Well done
Well done, I got helped, and the staff are helpful
About Two Way Direct
Data updated- Website
- twowaydirect.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 18 reviews
- Replies to negative
- 11% (3/27)
Do you own Two Way Direct? Claim this profile for free and start replying to reviews.
About this business
Two Way Direct designs and delivers professional-grade wireless voice and data communication solutions for businesses and government entities. The company provides products including two-way radios, accessories, rugged mobile devices, enhanced push-to-talk (EPTT), land mobile radio (LMR) to Long Term Evolution (LTE) interoperability, vehicle networking, live streaming video surveillance solutions, portable rapid deployment broadband kits, rugged laptops, tablets, telematics GPS tracking and much more. As one of a select number of FirstNet dealers, Two Way Direct is able to activate FirstNet service across a number of FirstNet Ready™ and capable devices, making critical communications capabilities more accessible to public safety entities working with Two Way Direct.
Is Two Way Direct legit?
Two Way Direct (twowaydirect.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 11% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Product arrived timely
Product arrived timely, was exactly what I ordered, and was competitively priced. Not my first order from TWD, not likely to be my last.
Highty recommend was send out in a…
Highty recommend was send out in a timely manner it exceeded my expectations.
I found dealing with Two Way Direct…
I found dealing with Two Way Direct easy... ordering online was seamless and they delivered as promised. I ordered replacement batteries for my two way radios.. they were new, they fit, and charged up immediately. I would order from Two Way Direct again without hesitation.
Unexpected customer service.
After I ordered an antenna online for my old hand held Vortex two-way radio, I received a phone call from a company representative concerning my order. She spent quite awhile making sure I had ordered the correct $11.58 antenna for my specific radio. Thank you.
Reply from Two Way Direct2024-11-18
Thank you for this great review, Mike! We hope to work with you again soon. Take care.
I ordered 6 radios 3 portable 3 mobile
I ordered 6 radios 3 portable 3 mobile. Got the 3 portables never got the 3 mobiles never got a call back never got an email nothing. THE WEAKEST CUSTOMER SERVICE!!!
Reply from Two Way Direct2024-11-18
Hello! Unfortunately, the Order ID referenced does not match the description of the items you listed. Please call our office so we can help you place an order for in-stock items. We hope to earn your trust in the future. Take care.
Easy to find items and easy to order.
My antenna got here quick and was able…
My antenna got here quick and was able to use for my next rotation of work
The quick turnaround on getting my…
The quick turnaround on getting my items. Plus, Ryan gave me a call after I ordered my items online just to make sure I got everything correct and if he could help in any way in the future. Great customer service!
Reply from Two Way Direct2024-11-18
Thank you, Joey! We will notify Ryan of your kind words. We hope to work with you again soon. Take care.
My order arrived promptly
Motorola Walkie accessory works great
Purchase and shipping of product was quick. The only thing I had to do was shave the opening to where my accessory walkie had to be plugged in. Walkie would not have plugged all the way in or worked if I had not done it. Otherwise the walkie is working fabulous now and working like I wanted it to.
The rep called me
The rep called me, and doubled checked my order and my product to make sure I had the right set up and confirmed it.
Still don’t have what I ordered on…
Still don’t have what I ordered on September 2nd, never received a tracking number.
Reply from Two Way Direct2024-11-18
Hi Alison, It looks like your order shipped on September 13th. We apologize if you did not get a tracking number, which should have been available online. We'll take this feedback to IT in hopes of improving our systems. We hope to gain your trust again in the future and improve this rating. Thank you and take care.
Icom Antenna
The component I was looking for was easy to find, check out was a breeze. Received a email requesting any additional assistance. Delivery was a little slow but I was east coast.
Reply from Two Way Direct2024-11-18
Thanks for your feedback, Robert! We hope to work with you again in the future and earn 5 stars. Take care.
Shipping
It took a week to fulfill the order and now the status says "shipped." No tracking number or the date it will arrive.
Reply from Two Way Direct2024-11-18
Hi Jack, we apologize if you did not get a tracking number, which should have been available online. We'll take this feedback to IT in hopes of improving our notification systems. We hope to gain your trust again in the future and improve this rating. Thank you and take care.
Good selection
Good selection, in stock and shipped fast.
Quick service
Ordered over 4 weeks ago still havent…
Ordered over 4 weeks ago still havent recieved it. Said in stock when I ordered it following week I email them, they tell me they sold out the day before I placed my order, didn't bother to tell me that until after I reached out to them. They said be in stock in a couple weeks and haven't heard from them since. No updates.
Reply from Two Way Direct2024-11-18
Thank you for your review. We appreciate all feedback in hopes of improving our processes. We hope to gain your trust again in the future. Take care.
Excellent service and shipping will…
Excellent service and shipping will order again!!
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