Suggested I repair a broken product myself!
Decided to order from this website as it was European, but products were shipped straight from China. Received a lamp that did not work, with parts of the lightbulb rattling inside, and after providing them with numerous pictures, they suggested I fix the lamp myself by ripping on the backing off (which was impossible to do, as it was glued on to the whole back of the product) and receive a 5-10% discount. They did not seem to know what kind of product it was that they had shipped, since they suggested work-arounds despite the website clearly stating that you could not remove the lightbulb etc. Would not purchase from them again! Beware as the products are not necessarily cheap either.