Impacted by an outage for over 48 hours…
Impacted by an outage for over 48 hours now, no internet. There is no communication, no response to any enquiries, no ETA, no workaround, no option to escalate the issue. Each time I call them i get told that they are aware and working on it. When I ask the technical team what my options are i get told to contact customer support and vice versa. Very frustrating. When asked about terminating the service I was advice that there would be an early termination fee, despite the fact that they haven't been able to deliver any broadband for over 48 hours!!!!!