Our experience with Weave has been very…Our experience with Weave has been very disappointing.
Our experience with Weave has been very disappointing. We have had ongoing issues with SMS blast scheduling, unclear billing, repeated charges, and lack of clear support. During the first months, we were promised three free months of service, but that was not honored as expected. Some charges were later removed, but because of the repeated and confusing charges, it has still been difficult to clearly understand what was billed, credited, or corrected. The SMS blast system has also failed multiple times, causing scheduled campaigns not to send as expected. This has affected our marketing organization, cost us time, and created unnecessary stress for our team. The support process has been frustrating. We have been passed between different departments, and it often feels like no one is able to provide a clear answer or take responsibility for resolving the issues. Overall, the platform has caused more operational problems than expected, and the lack of timely, effective support has made the experience extremely frustrating.