They have the worst customer service…
They have the worst customer service ever. I had so many issues after onboarding and they are not resolved till date and they told me I would get AI receptionist 1 month free but I was also charged for that.
About Weave
Data updated- Website
- getweave.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 63% (5/8)
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About this business
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
Written by the business, not verified by us.Is Weave legit?
Weave (getweave.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 63% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the software for its exceptionally intuitive and user-friendly interface alongside highly efficient daily communication tools that significantly streamline workplace workflow. Consumers also appreciate the remarkably helpful support team and the dependable features that make managing professional client interactions completely seamless. Some people were dissatisfied with the customer service, noting that getting a timely response or successfully resolving ongoing technical problems was extremely difficult and disappointing. A few reviewers also mentioned deeply frustrating experiences regarding unexpected billing practices, unclear charges, and major ongoing difficulties with contract cancellations.
Auto-generated from all reviews of this business. For reference only.What people say
Useful communication app
For the most part, Weave is a very useful app for our practice. There are some limitations that are frustrating, but the Weave Team does seem to be open to suggestions and makes improvements on an ongoing basis. We are hopeful that as time progresses it will become increasingly easy to use.
I would never recommend Weave to…
I would never recommend Weave to anyone. Please don't waste your time, your money, or your energy—you will be extremely disappointed. Our experience has been nothing but frustrating. We continue to experience technical issues on a daily basis, and despite repeatedly reporting them, they remain unresolved. Their support system has been beyond disappointing. Almost every day I have to send emails documenting new or ongoing issues, complete with videos, screenshots, timestamps, and other evidence. Despite providing extensive documentation, we are still not receiving the help needed to resolve these problems. Instead of allowing us to focus on our patients, we've had to spend countless hours troubleshooting software that should simply work. The ongoing issues have caused unnecessary stress and have negatively impacted our day-to-day operations. If you're considering Weave, I strongly encourage you to do your research before signing a contract. Based on our experience, I cannot recommend this company.
HORRIBLE CUSTOMER SERVICE.
HORRIBLE CUSTOMER SERVICE.. OVER-PRICED!!! On hold for over a hour right now!!!! Dentists are easy prey!!!! There much better options with better customer service and FULLY INTEGRATED with your PMS! Try Patient Express
They are all over you when they sign…
They are all over you when they sign you up then it is hard to get a response once signed up. High cost. I would not recommend. They are trying to do too much with little support.
Reply from Weave2026-07-08
We're sorry to hear your experience hasn't met your expectations. We'd appreciate the opportunity to look into this further. If you're willing, please email [email protected] with your office name and a few additional details. I'll make sure your feedback is escalated to our support leadership team for review.
Worse Phone system EVER!
We have a out patient mental health practice with 5 locations. We have been with WEAVE for over 1 year. Within the first few months the phone app and extensions for each of our clinicians did not work.. There was no way for us to have WEAVE turned on on our phones without it ringing for every location for everyphone call. As you can image that was a nightmare. We waited our 1 year contract to expire only to be told it autorenewed for another year. They still have not be able to correct their issues, especially with the app. I would not recommend this softward to any small buisness. Extremely poor customer service, inexperiences employees that can not solve problems, they would close tickets before the issues were even addressed. When calling customer service the individuals we have spoke too do not have the knowledge to fix the issue and will not give any contact information for anyone in the company who maybe could fix the issue.
Reply from Weave2026-07-08
We're very sorry to hear about your experience. This isn't the level of service or support we strive to provide, and we understand how frustrating ongoing phone issues and unresolved support cases can be. If you're willing, please email [email protected] with your office name and any additional details. We will escalate your concerns to our support leadership team so they can review your experience and work toward a resolution.
Very helpful.Walked me through step by…
Very helpful.Walked me through step by step.
Multiple reasons to have Weave
Weave has many resources, and are quick to help if trouble arises, or if you just have a question. They offer numerous products at a reasonable price to keep you practices running. Definitely recommend them to any business that has multi phone system, credit card terminal, and online forms.
Weave is the best!
Weave is the best!! Great tool to communicate with our patients and staff. Would highly recommend!
10 OUT OF 10
Weave is great and improves customer satisfaction. Communication is optimal and helps everything be efficient.
Weave is easy to use
Weave is easy to use, cost effective for a small business, and all training is included with the program. Additionally, they allow users to pick and choose the features that are right for them and their budget. As a small business auto-communication tools really enable the staff to focus on other task needed to keep our vet practice running
Our experience with Weave has been very…Our experience with Weave has been very disappointing.
Our experience with Weave has been very disappointing. We have had ongoing issues with SMS blast scheduling, unclear billing, repeated charges, and lack of clear support. During the first months, we were promised three free months of service, but that was not honored as expected. Some charges were later removed, but because of the repeated and confusing charges, it has still been difficult to clearly understand what was billed, credited, or corrected. The SMS blast system has also failed multiple times, causing scheduled campaigns not to send as expected. This has affected our marketing organization, cost us time, and created unnecessary stress for our team. The support process has been frustrating. We have been passed between different departments, and it often feels like no one is able to provide a clear answer or take responsibility for resolving the issues. Overall, the platform has caused more operational problems than expected, and the lack of timely, effective support has made the experience extremely frustrating.
Reply from Weave2026-06-12
Hi Antonio, thank you for reaching out. I just saw that our team has been working with you to clarify the SMS configuration. I'm glad we were able to resolve the issue. Please feel free to reach out to me directly if you need: [email protected] -Chelsea
I have been using Weave for 6 years…
I have been using Weave for 6 years and I couldn't imagine working without it. It makes client communication effortless and really seals that bond.
Very efficient platform that makes my…
Very efficient platform that makes my job easier everyday! Communication is key and weave ensures communication flows well in the workplace. Love it!
Very user-friendly
Very user-friendly, highly recommend to anyone looking to build direct relations with customers!
I use it for work and it’s great
I use it for work and it’s great! I can literally do so many things with it. It’s easy to use and very efficient.
Weave has been extremely disappointing.
Weave has been extremely disappointing. Weave was unable to create a account where patients could actually communicate with us. For weeks they strung us along and wasted our time daily asking the same questions. Their resolution was for us to have patients call their mobile providers to ask what the issue was. After porting our phone number to another provider and being informed that our account would be closed, we are continuing to be billed for services we are no longer using. We were told a reimbursement was being processed, yet additional charges continued to appear. Beyond the billing issues, the service itself created significant challenges for our practice. We experienced ongoing texting problems, communication interruptions, and reliability issues that directly impacted our ability to communicate with patients. The most frustrating part has been the difficulty resolving the situation despite multiple conversations and assurances that the matter would be handled. No business should have to continue fighting to stop charges after service has been terminated. I hope Weave improves both its billing practices and customer support processes so other businesses do not have a similar experience.
Reply from Weave2026-06-10
Hi Kelli, thank you for sharing your feedback. I'm sorry your experience with us fell short — that's not what we want for any of our customers. Our team has worked hard to address your concerns, and I understand this isn't the resolution you were hoping for.
Very reliable & easy to use!
Weave is user friendly
Weave is user friendly. It has a lot of great features including messaging, calling, forms, payments, faxing and reviews. I like that I can make templates for texting. Customer service is usually helpful and easy to get.
Great Company
the system works really well and for any questions that we have the team is more than willing to jump on a call and solve the issue with us.
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