Weave has been extremely disappointing.
Weave has been extremely disappointing. Weave was unable to create a account where patients could actually communicate with us. For weeks they strung us along and wasted our time daily asking the same questions. Their resolution was for us to have patients call their mobile providers to ask what the issue was. After porting our phone number to another provider and being informed that our account would be closed, we are continuing to be billed for services we are no longer using. We were told a reimbursement was being processed, yet additional charges continued to appear. Beyond the billing issues, the service itself created significant challenges for our practice. We experienced ongoing texting problems, communication interruptions, and reliability issues that directly impacted our ability to communicate with patients. The most frustrating part has been the difficulty resolving the situation despite multiple conversations and assurances that the matter would be handled. No business should have to continue fighting to stop charges after service has been terminated. I hope Weave improves both its billing practices and customer support processes so other businesses do not have a similar experience.