How Xiaomi Treats 8-Year Loyal Customers: Broken Recovery, Zero Human Help, and Total Disrespect.
My old Mi 10T Pro broke down after 5 years of use due to a burned-out CPU. I went out and bought a Xiaomi 15T Pro. However, their customer support completely refused to restore access to my account along with my history, and simply told me to create a new one. I provided them with everything: photos of the device, the IMEI, and even my account login and password. The only issue was that I no longer had access to my old email address—which, by the way, I had updated a long time ago, but they completely ignored that and kept sending confirmation links to the deleted email. I even reached out to them directly on Facebook, laid out all the facts and data, but they just ghosted me and ignored it completely. It is an absolutely disgusting attitude towards customers. I paid good money for their product, yet I was expected to run after them and beg for a basic service like account recovery. I ended up selling the 15T Pro and bought an iPhone 17 Pro Max instead. I will never buy anything from Xiaomi ever again after experiencing such vile treatment of consumers