Scammed disabled combat veteran!!!!
I am writing to express my extreme disappointment and frustration regarding an order placed over six months ago by my father, a 100% disabled combat veteran, for a custom necklace meant to be my Christmas gift for 2024. As of today, May 2025, we still have not received the item he paid for — nearly five months past when it should have arrived. My father is on a fixed income due to PTSD and a traumatic brain injury sustained in service to this country. He saved for months to afford this meaningful gift after I mentioned the necklace to him last summer. Despite his best efforts to keep up with your company’s communication, he never received a clear shipping date or proper follow-up regarding the status of the jewelry. Instead, he was offered a “free necklace,” which we did receive — but it was a small, generic item that does not remotely replace the original order. Let me be clear: this is unacceptable. It is disgraceful that a veteran trying to give his daughter a heartfelt Christmas gift has been left with guilt, stress, and a $500 loss. Your company’s lack of communication and failure to deliver the purchased item is inexcusable. We are demanding a full refund of $500 issued to my father immediately. We are not interested in further delays, generic substitute items, or vague reassurances. This matter needs to be resolved now.