Great experience
The service was great.
About The M
Data updated- Website
- themjewelersny.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 56 reviews
- Replies to negative
- 2% (1/63)
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About this business
Personalize Your Own - NYC
Is The M legit?
The M (themjewelersny.com) has a 2.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 2% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-26.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers complained extensively about extreme shipping delays, noting that orders took weeks or even months to arrive. Buyers also experienced issues with poor product quality, items breaking immediately, and incorrect sizing. Many people noted unhelpful customer service and difficulty obtaining refunds or replacements when items arrived damaged. Some people were satisfied with the cute jewelry styles, noting that items looked lovely and arrived nicely packaged. Others mentioned receiving helpful support when dealing with issues or loving the custom pieces they ordered.
Auto-generated from all reviews of this business. For reference only.What people say
Fake phone number
Their phone number belongs to Miami home construction company. Do not buy from this store.
The pendants are not nice at all
The pendants are not nice at all. The design looks like it was crushed or dented with something. Everything is super yellow. The earrings are impossible to put on because the clasp is so tight
Such a beautiful ring!
Such a beautiful ring! So happy with it.
Quality and speedy delivery
My delivery came on time and nicely packaged. Both my necklace and bracelet are the perfect size and good quality. Thank you! They’re so pretty
Beautiful earrings, great service
The earrings were beautiful and I received them quickly.
I was disappointed in the ring it was…
I was disappointed in the ring it was so yellow it look so fake nothing like the ring in the picture I’m returning the ring back and I was so excited about this ring and to be let down was sad.
Not only did this jewelry take forever…
Not only did this jewelry take forever ! But it’s supposed to be an anklet and it trying to figure out what adult ankle it’s fitting on This is so small it might as well be a bracelet and cheap feeling . Very disappointed
The anklet doesn’t fit
The anklet doesn’t fit, it’s the size of a bracelet.
Please add size options
I like the piece a lot but I wish there were size options to choose from- this was too small and I have to use an extender that doesn’t match the chain.
It is perfect
It is perfect. Exactly what I was looking for.
Pretty necklace
Speedy delivery, pretty necklace!
I ordered a custom gold ring on the…
I ordered a custom gold ring on the first day it started turning silver it looks like it was painted in gold the gold didn’t last a day
Read the description and measure!
I didn’t read the description and went by the way it looked on the model. It was a gift for someone who doesn’t have that small of a neck. Doesn’t fit. $75 down the drain.
The necklace is much smaller than…
The necklace is much smaller than pictured. it is more like a choker.
Terrible quality
My necklace broke and pieces fell off the second I opened it from the package. The quality is terrible
I had a horrible experience
I had a horrible experience. My bracelet was custom which should have taken 5 weeks. I did not receive it for THREE months. I inquired multiple times on the status and was continually told it was coming shortly. I would 100% not recommend buying from this site.
Cheap & bad customer service
It took 6 weeks to arrive. The clasp broke the literal first time I put it on and they will not let me return the purchase - requiring me to send it back to wait another 5-8 weeks for it to be repaired/replaced. What is supposed to be texture on my piece is actually circles that were clearly lasered onto it but an automated machine. Overall a cheap piece and their customer service sucks.
The bracelet does not match the website…
The bracelet does not match the website photos and arrived without a clasp, making it impossible to wear. Extremely disappointed and would not recommend.
My first purchase at the M jewelers and…
My first purchase at the M jewelers and I love it so much. 5 ⭐️
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