Excellent in every aspect
Beautiful products...have purchased 2 items. Great communication and easy tracking. Shipped as per website. Will purchase from TG again in the future.
About theograce
Data updated- Website
- theograce.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (8/8)
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About this business
At theograce, we make jewelry that means something.Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day.Co-created with Nicky Hilton, theograce brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed.Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning.Whether you are marking a milestone, gifting someone you love, or simply treating yourself, theograce is here to help you say it beautifully.
Written by the business, not verified by us.Is theograce legit?
theograce (theograce.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many consumers are truly delighted by the stunning jewelry designs, pointing out that the pieces look gorgeous, fit wonderfully, and arrive in lovely personalized gift boxes. Reviewers frequently praise the incredibly helpful customer support team and express deep satisfaction with the remarkably fast shipping times. However, some customers also noted occasional issues with product quality, mentioning that certain items arrived tarnished or were constructed from unexpected materials instead of solid silver. A few other people also felt that unexpected shipping delays, missing items, or tracking difficulties occasionally caused frustration during their ordering process.
Auto-generated from all reviews of this business. For reference only.What people say
Purchased silver necklace with greek…
Purchased silver necklace with greek name. Very pretty and received compliments.
Baguette emerald cut necklace
Love my necklace for my son’s birthstone so much! I am now wanting another for my daughter’s birthstone too!
I purchased a ring from Theo Grace
I purchased a ring from Theo Grace. The quality is perfect. People stop me asking about it. I have given 2 people the website. My Mushu is pictured on it and he passed 3 weeks ago. Highly recommend.
I love the quality of materials used…
I love the quality of materials used and the awesome price that you offer!!!!
Would give zero stars if I could
Would give zero stars if I could. My time sensitive order is essentially lost in transit or seized by customs. This company ships from Asia. All I’m getting are canned responses created by AI. Debating if I should file a chargeback back with my credit card. Found out too late that they mass delete bad reviews. Lots of info on Reddit. I’m so frustrated. Stay away from this company.
Reply from theograce2026-08-27
Dear Laura, Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration. I've looked into your complaint, but unfortunately, I'm having trouble locating your order in our system based on the information provided. However, please rest assured that I take your feedback seriously, and am committed to resolving any issues you may have. Your satisfaction is my top priority, and I'm working diligently to address your concerns. I kindly ask you to respond to the information request on Trustpilot to help me better assist you. Thank you for your understanding, and I hope to have the opportunity to make things right. Kind regards, Kyrene
I had ordered for Christmas a Beautiful…
I had ordered for Christmas a Beautiful Silver Necklace with all 5 of our grandsons name. It was Beautiful and my wife loved it as well as everyone who saw it. Unfortunately, it got hung and broke, I contacted Theo Grace with my order number and pictures and they so gracefully replaced my order and my wife is So Happy and Excited to be able to wear her Favorite Necklace again. If you have any doubts about ordering from Theo Grace let me assure you their Products and Service is Absolutely Amazing!! Get your customized jewelry or other jewelry items today!! Kenny and Dina Ray Designs by Dina!!
I had a great experience with…
I had a great experience with TheOgrace. My order arrived quickly, the delivery was fast, and everything went smoothly. I’m very happy with my experience and would definitely recommend them!
Incredible value and quick shipping
Great quality and quick shipping. Incredible value and overall experience was way better than I expected. Would definitely recommend Theo Grace if I knew someone looking for a similar product.
Scam scam scam ordered necklace two…
Scam scam scam ordered necklace two weeks ago no order conformation no necklace money taken total scam
Reply from theograce2026-08-25
Hi Jayne, I’m sorry to read your review and to hear about the concern caused by not receiving an order confirmation or your necklace yet. I’ve checked your order and can confirm that it was successfully placed and has now been shipped. I’ve resent your order confirmation and also sent you a private email with your tracking information so you can follow the delivery. I hope this helps reassure you that your order is on its way, and I’ll be happy to assist if you have any further concerns. Kind regards, Anna – Theo Grace Customer Support
LOVE
LOVE! The bracelet is exactly how it is described. Great quality. The magnetic closure is strong and very easily attached by yourself. Will be ordering again, and would recommend to anyone!
THEO has GRACE…
My experience was great because there was not a moment I didn’t not know when my package was arriving and because of a packaging concern, I communicated with customer service, their response was timely, they resolved the issue and made sure I was taken care of! The experiences was very personable! My ring is beautiful!!
What made my experience great with…
What made my experience great with TheoGrace was their customer service. I purchased an engraved name plate chain for my granddaughter for Christmas 2025. Unfortunately it broke between the letters and they are replacing it. I am so ecstatic because my granddaughter was so excited to have her name around her neck everyday. So I appreciate it more than you know Theo Grace. Again thank you Jessica for your wonderful customer service. Cyromia
Great customer service and quality
Great customer service and quality. Very impressed!
This was the 2nd name chain i bought
This was the 2nd name chain i bought, it is absolutely lovely. And i know my Granddaughter will love it. The Quality is marvellous It was easy to order . Delivery was quick . Definitely will be ordering from Theo Grace again.
Stunning quality on the necklace!
Absolutely loved the necklace and the smile it made on my daughter’s face when she opened it. Went ahead and got the gift set and absolutely love the gift bag and personalized card that came with it. Overall very satisfied and would highly recommend Theo Grace!
Easy to order and the bracelet…
Easy to order and the bracelet I.ordered was stunning. Arrived on time and no issues. Would highly recommend.
LOVE IT!!
Brilliant! The company itself is lovely and easy to communicate with. The jewellery itself is gorgeous, great quality and the photo quality is great! Absolutely love mine ❤️
The gift box was very well made and…
The gift box was very well made and made the gift more personal and thoughtful. My sister absolutely loves it
Absolutely loved the piece I purchased…
Absolutely loved the piece I purchased better than I expected and have told and shown many people so hoping that gives you more sales and i will definitely order again 😊
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