Internet is down for last 72 hours
Internet is down for last 72 hours. Spent so much time calling Tech Helpdesk - long wait, left email - no reply, left voicemail - voicemail box if full. When finally managed to speak to tech support - oh 2nd line working on it and there is no further escalation possible. After 72 hours, I called billing to ask to waive off penalty to switch to another telco - sorry you still have to pay the penalty. They said they will create a case for manager to review and will get back in 1-2 days time. The operation floor has no way to transfer line to supervisor on duty. So no escalation for customer beyond 1St line for tech and billing. No choice have to suffer for the remaining of contract. What next generation of business this company is trying to sell? Tech and operation is a sham.