Go anywhere else!
Go anywhere else!! There’s no way to actually talk to higher up people or leave an actual honest review on their website. My clinician and guide did not give me the help or support they claimed they would. When you try to reach out you don’t hear back for days. Had to contact customer support that I hadn’t been receiving help or support and was not sure what I was suppose to do next. My clinician and guide made up lies and excuses saying the clinician told me I needed to find a therapist before my next session. I told her multiple times I see a therapist weekly, the same one I’ve been seeing for 5 years. She just didn’t listen at all and constantly cut me off about anything I tried to say. She’s rude and doesn't actually care about clients and tried to cover her ass for making me wait a week to even get a reply from them. She sent my meds and anti nausea meds a week later after she said she was going to. So my whole experience was useless but they don’t care as long as they’re stealing your money. They offered me an extra free 45 minute session with my guide, like I really want to sit there and talk to her again 😂 They won’t refund you even if my experience was ruined due to THEIR negligence and things I had no control over. The amount of anxiety I had spending so much money on this, and for it to be absolutely worthless is sickening. I struggle to hold jobs due to my depression and anxiety. They said this was suppose to be life changing. And I believe the medicine could be, but go to a different company, any other company! I’ve been diagnosed with medicine resistant anxiety and depression. I’ve tried just about everything. Finished trying TMS just months ago with not much improvements. I was hopeful in this program. Don’t listen to the good reviews, they’re all fake and generic. So thanks Mindbloom, for hiring such lazy negligent people to work for your company and ruin it. I will be posting this as many places as I can.