Ninja Van truly lives up to its name
Ninja Van truly lives up to its name - they disappear without a trace with your goods. They failed to deliver items I ordered online via NTUC although the status showed as "Picked Up". When I checked with the live agent, who by the way was worse than the chatbot, he kept repeating "The item is still at our warehouse", "We are unable to assign a driver but we will send you a notification when the parcel is out.". No apology, no solutions, no commitment on when the deliverr will be made. Do not ever order at the 3rd party stores on NTUC app as they will most likely use Ninja Van.