Literally, disappeared like a true Ninja
I never leave negative feedbacks to courier companies because I was a delivery guy before and I know exactly how this supply chain system works. My 1st ever encounter with a terrible driver attitude and poor customer agents replies with Ninja Van. No tracking updates and suddenly driver called my mobile at 3pm on a weekday saying that he is outside my house. I told the driver that there's no tracking updates and I'm at work. Told him to come back after 7pm since delivery stated by 10pm. Driver said he will be at other place during that time. So I told him I will drive over and meet him at where ever location he is currently at or his next location to pick up from him personally. I can fit his location timings without losing his time. He said okay. Called him at around 5pm, wanting to meet him at his next location but his mobile phone was off all the way. The least driver can do is to inform me that he can't meet me. Just a courtesy call will do. Saw the tracking at 8.24pm and it was returned back to the warehouse. Up till today, no updates on the delivery reschedule date. I've deal a lot of courier services and this is by far the WORSE courier service I have encountered. I've informed all my overseas sellers to never assign Ninja Van for all their orders to Singapore. Instead, I've recommended all my overseas sellers to assign to my trusted courier in Singapore that I've used for years. I understand that drivers are busy but all I asked for is a courtesy pick up call from the driver and updates. Check with your sellers first who they assign. If it's Ninja Van, ask them reassign others.