I could give a zero if I could, but there is no such option
I have never given any scathing reviews before, but there's always a first. 1) Poor aftersales service - the service representative tried his/ her best to support my enquiry to terminate the service (they were polite and patient), but took at least 3 days before I could get a call from them. Additionally, when I asked to terminate my contract, I learned that I would have to RETURN the router and any paraphernalia. This is AFTER they had confirmed the termination of my contract in writing, after I had cancelled it. They continued to charge me $80 per month even after the service was terminated while the router was still in my possession. I tried to return the router to their Suntec office in early April 2025, but the shop was closed for renovation. This company never makes things easy for its customers and in my opinion, simply is a rip-off with their poor service/ support. Oh. That's not to mention how poor the internet connectivity is, which prompted my decision to move to another internet service provider.