Would give them a negative 5 stars if…
Would give them a negative 5 stars if possible. I tried to order a replacement part for a stationary bike and they were out of stock. Tried again 6 months later...still out of stock (you are a distributor...carrying inventory is your business). Placed an order anyway. Four months later, they emailed me to say it was finally in stock and about to ship if I still needed it (which I did). The part finally arrived, but did not work. Their RA process is extremely cumbersome requiring pictures, etc. I began it, ran out of time and had to finish up later. When I went back to it, I was a few days (not months, days) out of the 15 day return allowance. I went to their chat, and was told that there are absolutely no exceptions to their policy. Their agent passed me to the George (the customer service manager) who was kind enough to scold me and tell me that they were not late...the OEM was in bankruptcy. All of this may be factually accurate, but the experience that this organization provided was absolutely horrible from start to finish. There is a way to treat customers, and this is not it. If your product is in stock, ships promptly and works, you'll probably be thrilled with FRP. If not, be prepared to be treated like garbage and then told outright, "you agreed to these terms".