Update | New Experience Review
Update: 8/1/2025 I want to take the time to update my review. After countless months, Berry Street worked very hard to resolve the explanation of benefits with my insurance company! For that I am changing my experience! Thank you Berry Street! _____________________________________________________________ While I absolutely love working with my dietician, Leann P.—she’s knowledgeable, kind, and truly makes each session meaningful—I was incredibly disappointed to receive a surprise $300 bill from my insurance after Berry Street confirmed my BCBS policy covered the service. My first appointment was on 5/1/2025, and had I been informed about the coverage issue sooner, I would have canceled my upcoming 5/14 session. Now, I’m facing a second $300 bill, totaling $600 out of pocket. It’s frustrating and disheartening, especially when the marketing strongly promotes insurance acceptance, which does not reflect the actual billing experience. I’ve noticed similar complaints from other patients, which makes this even more concerning. Clear, upfront communication would have made all the difference. Please be aware of this before scheduling. I’m still awaiting a response from Berry Street regarding this matter.