Updated: Dresses Arrived & Money Refunded
UPDATED: The dresses looked good when I received them, but I'd already purchased a try before you buy dress from another company since I did not know when the dresses would get to me and I needed to have things altered. JJ's House refunded my money before I returned the dresses, which I appreciated. I did, of course, return the dresses to them. ------- Original Post Below ----- Did try before you buy without issue. Then ordered a bridesmaid dress in April for my sister's wedding and paid for expedited shipping. It is after the expected arrival range, and I haven't received my dresses despite the long lead time required by the company. There is no direct phone number to call. From the response given to the other reviewer, it seems they think their job is done when they hand your dress to the shipping company. JJ's - You need to be able to follow up with the carrier to investigate when things go wrong and respond to the customer. You promise to deliver to the customer's home on your website - not just to hand it to the shipping company.