Hand luggage removed at boarding gate and subsequently not to be seen again!
It has been almost a month since my return from Kuala Lumpur to Perth on Batik Air flight OD155. My hand luggage was removed from my possession upon boarding at the boarding gate by one of the ground staff saying that we, my husband and I were only allowed 3 pieces of items to bring up to the plane when I understand that Batik Air hand luggage policy stipulates every passenger is allowed a hand luggage plus either a handbag or backpack as long as both items do not exceed the 7kg limit. She insisted that my hand luggage has to go with the cargo. I indicated to her that both my hand luggages were within the 7kg limit and they had already gone through security scanning. My handbag just had my travel documents and purse while my husband's backpack had two jackets which we will be using on the plane. I even took out the jackets to let her have a look. She was rude and was adamant that my hand luggage which was not locked or tagged has to go with the cargo. I asked how am I going to collect the luggage on arrival into Perth, she said same as per your check-in luggage. Just as I had expected, the hand luggage never came with the check-in luggage. As of to-date after numerous emails communication with the Customer Service and the Batik Air Baggage Queries departments my hand luggage is still no where to be seen and there was no response whatsoever as to who is responsible for this incident and if there will be any compensation for my lost luggage and the items in it.