Negative 10 Rating!!!!
Rating: 1 Star (Would Give -10 If Possible) Absolutely unacceptable service. Customer service agents merely repeat the information available on the Straightship tracking page—something I can check myself. That is not customer support, that is just reading off a screen. I specifically requested that the agent call the recipient, yet this never happened. Meanwhile, my package has been rerouted four times in a single week, bouncing between the delivery address and the Straightship station with no resolution. This level of incompetence is beyond frustrating. How does this even qualify as a delivery service?