Purchased a printer on a Wednesday
Purchased a printer on a Wednesday. Estimated delivery the following Wednesday. Friday it had not shipped yet, so I proactively asked about the status. I was assured that the logistics team was working on it, and that my order will arrive on time. The following Wednesday I sent another email to inquire about the status, as it still showed as not shipped. Friday I finally got a reply, and I was told my order was marked for potential fruad, and they would need to see a copy of my ID before continuing. I completely understand the necessity of preventing fraud. If they said what they needed the first time, it would have still arrived late but before I needed it. It wasn't until my continued persistence asking about what was happening that they decided to reply and get more information. Now it's going to arrive too late and I'll have to go somewhere else.