If I could rate a zero
If I could rate a zero. I would. Purchased 4 items for $118. The quality was awful. The Celtic chunky knit sweater was a poor quality hoodie with a print that looks like knitting, but not anything near what I ordered. All of the 3 other items were not as depicted or described. I contacted customer service and was told my case would be worked. A week later I got another message saying they wanted photos. I took photos of each item from their ad, and what I received. I was told the case would go to the returns department and if I didn’t get any answer after 10 business days, I should get back in touch with them. 10 days came and went when I messaged with them again. They told me I could return the items to them and get a refund. I looked up a postal quote. The cost to send these back to China would be $59.02. I told them I wanted another option besides send it back to them. They said I could get a $60 refund. I opted to just take it this had already gone on for over 2months. When I responded to their $60 refund, they told me the case was closed. They re-opened the case and offered me 20%. I was so sick of them at this point, I just said fine. From my order in December to the refund in May was ridiculous. DO NOT BUY FROM THIS COMPANY! PHOTOS OF MERCHANDISE ARE FALSE! CUSTOMER SERVICE IS A JOKE.