No-show - no call - poor communication
No-show, no call until the end of the day (after it was too late to make other arrangements). Technician tied up our whole day and was unapologetic about rescheduling and lack of status update(s) Rebuffed when we asked to speak to a supervisor and multiple calls were required to get a refund after cancelling the service. Based on the experience and their poor customer service, I can only assume we are fortunate they did not perform any actual work.