Won't fix an issue that is their tech departments fault
I placed an order (forgetting to add my promo code). I tried to go back and find the purchase. However, I never received a confirmation email from them. Assuming that that order didn't go through, I went back to the web page and put the same order through, with the promo code (that says it's strictly for a first-time customers only).. with that being said, the promo code went through. Indicating that it was the first purchase I was making from the site. Then I get my credit card information where it says that I was charged twice. I tried to contact customer service to either cancel the first order or to at least put promo code for the entire purchase.... I got no response, just an email saying "thanks for your purchase".. not good customer service at all. I'll be reviewing you guys across all platforms. And I'll be disputing the charge with my credit card company