I ordered a product that had delays, and yet…
I ordered a product that ended up being delayed due to manufacturing and tariff delays. By all accounts, I should’ve been disappointed by the wait time. However, I reached out and was pleased to find a real human with understanding and kindness. In fact, I reached out a few times for updates, and each time was met with an unexpected apology and offer to be refunded if I’d preferred. In a world with increasing expectations of immediate delivery and less human interaction with customer service, I found it rewarding to receive real responses to real concerns. For me, that was all I needed. The product also met my quality expectations after it arrived, so this review deserves the stars I’m giving it.