DO NOT BOOK!
DO NOT BOOK! Terrible treatment and no care! I booked a hotel room with Traveluro and sadly I have just been in a car accident with a head injury. When contacting customer support explaining this and offering evidence, they have explained that because my booking was non refundable and non amendable they cannot do anything at all. Yes I booked non refundable and non amendable however this medical emergency should come under extenuating circumstances policy and I asked for the dates to kindly be changed not get my money back! How hard can that be to change the dates if I show you evidence. How can I go to a hotel enjoy the place, location, food and indoor pool with a head injury? I received back a robotic response and when I asked for this to be passed onto a manager it was not and the same person replied with the same exact email he had previously wrote to me....cut and paste job! I also read another review that even if you do get the non refundable and non amendable they will not want to do it and not reply back to you in time. Disgusting way to run a business for consumers with no customer or care! Please choose a different provider if you want peace of mind and no hassle if anything happens.