Gaslighting
We flew Business Class from Manchester to Xi'An via Beijing. The flight to Beijing was one of the best I have had with wonderful staff and the food was lovely. While in Beijing I took a shower but their domestic lounge is really lacking. The door of the shower was loose and the shower itself was gross. The return flight was a nightmare. It started well with a private check in and a decent (shared) lounge in Xi'An but the lounge at Beijing was really awful. Staff tried their best but if you have mould and an overfull place there is not much you can do. They kept one of the bathrooms locked- which was a lot nicer. We decided not to eat a meal while there because food had been so nice on our trip out. That was a mistake. The venue contained a number of things we could not eat and while I understand that meals come fully prepared there was no alternative. For breakfast we got bread, butter and yoghurt - we had to beg for jam. All of this would have not been so bad if they did not destroy a brand new expensive suitcase. Their correspondence is all 'sorry, but no sorry' while gaslighting the customer. A 5 star airline they are not.