Terrible customer service and weeks late arrival
The purchase was easy and simple. However, that’s were the pros ended immediately. Purchased the item with a date range for delivery. This date range came and went with no communication or updates from the company. I emailed as I purchased the item for a specific occasion. Received a generic email the first time and an email stating they would send a tracking number. On the third email, days after it should have arrived, there was a tracking number. Unfortunately, it didn’t return to any information. Site indicated it couldn’t identify the shipping company. Two weeks later when I indicated I was going to dispute the transaction with my bank, I receive the same tracking number but it works now. This tells me the company did NOT ship my package and gave me the runaround until they realized I was going to get a refund. If you want something in a timely manner, I do NOT recommend this company. If you want good communication and customer service, I do NOT recommend. Take your money elsewhere perhaps Etsy.