OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Events & Entertainment

FamiPrints

ClaimedCollecting reviews

101 reviews

3.5101 reviews
Write a review

About FamiPrints

Data updated
Website
famiprints.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
74 reviews
Replies to negative
26% (9/35)
Do you own FamiPrints? Claim this profile for free and start replying to reviews.
[email protected]famiprints.com

About this business

BE A PART OF YOUR MEMORIESWe help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.The Story Behind FamiPrintsCreated since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories".That's why we promise to deliver the finest of both.Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.All for just one simple goal:Make you happy.

Written by the business, not verified by us.

Is FamiPrints legit?

FamiPrints (famiprints.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 32% give 1 star; The business has replied to 26% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the creative concepts and personalized designs, finding the online ordering process remarkably straightforward and easy to use for special gifts. Many people note that the final items arrive looking wonderful, featuring clear printing that matches their exact expectations. However, some customers also noted frustrating issues with delayed deliveries and extended shipping times that missed important occasions. Some reviewers were not happy with poor customer service responses, a lack of communication, and missing tracking details. A few people experienced quality defects or errors with wrong dates and incorrect product details on their customized items.

Auto-generated from all reviews of this business. For reference only.

What people say

M
Mike McDonaldUnited States · 6 reviews · Verified · Experienced 2026-07-28 ·

Great fast delivery

Great fast delivery, very happy with the print.

Reply from FamiPrints2026-08-05

Thank you so much for your wonderful review! We're delighted to hear that your order arrived quickly and that you're happy with the print. Your kind words mean a great deal to our team. Thank you for choosing us. We truly appreciate your support and hope to have the pleasure of serving you again in the future!

K
Ken MurawskiUnited States · 1 review · Verified · Experienced 2026-07-28 ·

Wrong delivery

Unfortunately, the anniversary gift I sent wasn’t received. I was surprised that they had not acknowledged receiving it so a month later I asked and she said that they had received someone else’s and they had no idea who they were. The bad news is the order got mixed up. The good news is that the company is making good on it and re-printing everything.

Reply from FamiPrints2026-08-05

Thank you so much for your review and for giving us the opportunity to make things right. We're very sorry again for the mix-up with your original order. We checked and saw that your replacement was successfully delivered on August 1st, and we sincerely hope it arrived safely and met your expectations. Thank you for your patience and understanding throughout the process. We truly appreciate your support and hope to have the opportunity to serve you again in the future.

Heather BakerUnited States · 1 review · Experienced 2026-06-22 ·

Printed incorrectly with no customer service response

My husband ordered something for me it was delivered with the wrong date. We have contacted Customer service 3 times with no response. We have a large photo sitting in my garage that we can do nothing with that we paid for. DO NOT ORDER FROM HERE!

Reply from FamiPrints2026-07-28

Hi, We sincerely apologize for the frustration and inconvenience. Our customer service team previously replied to your email requesting photos of the item so we could verify the incorrect date, but we did not receive a response. To avoid delaying the resolution any further, we have already processed a replacement with the corrected details. Please rest assured that it is currently being prepared, and you should receive it within the next few days. We truly appreciate your patience and hope the replacement arrives exactly as expected.

K
KyleUnited States · 1 review · Verified · Experienced 2026-07-03 ·

Wrong date was put on what I ordered

Wrong date was put on what I ordered. There is no customer service number to call only emails. It took the company 2 weeks to reach out to me and asked me to send a picture of the item that was wrong. I responded same day and now it has been two weeks since I’ve heard anything back. I never leave reviews but I can’t get over how no one has reached out to make anything right. I don’t even want a refund just want the mistake corrected. Don’t recommend.

Reply from FamiPrints2026-07-21

We're truly sorry for your experience and sincerely apologize for the lack of communication. After reviewing your case, we found that your previous email was unfortunately filtered into our spam folder, which delayed our response. We completely understand how frustrating this must have been, especially when you were waiting for a resolution. We'd really appreciate the opportunity to make this right. We've reached out to you by email and are ready to send a free replacement with the correct date. Please check your inbox (and spam folder if needed) and reply to us so we can prioritize your replacement right away. Thank you for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.

J
Joshua FierroUnited States · 2 reviews · Experienced 2026-05-10 ·

valid 1star experiences

All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them arrived sideways ? And it showed it up late (after Mother’s Day) with express shipping which I ordered 2 weeks in advance. Haven’t heard from them myself after 3 attempts to connect with them via their portal.

Paula RomoUnited States · 1 review · Experienced 2026-04-28 ·

Product exceeded my expectations

Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were very sensitive to the gift as we had just lost our father. Handled with care all along the way. Very pleased.

L
Lauren SullivanUnited States · 1 review · Verified · Experienced 2026-04-06 ·

Company made typo, won't respond

When my product arrived, I was so excited- until I opened the box. The name of the song was printed incorrectly. I have emailed 4 or 5 times and no one will get back to me. I finally gave up and requested a refund through my payment source. It was to be a bday present which had so much meaning. Now Im giftless and $140 brokER. Despicable company. DO NOT BUY FROM SHADY COMPANY

People also looked at

Thesunnyzone3.9Anthropologie3.1Limeandlou4.3Macorner4.0DaisySilk.com3.9Maisonette3.5Society63.7Dennehey Design5.0