BE A PART OF YOUR MEMORIESWe help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.The Story Behind FamiPrintsCreated since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories".That's why we promise to deliver the finest of both.Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.All for just one simple goal:Make you happy.
Written by the business, not verified by us.FamiPrints (famiprints.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 32% give 1 star; The business has replied to 26% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-01.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the creative concepts and personalized designs, finding the online ordering process remarkably straightforward and easy to use for special gifts. Many people note that the final items arrive looking wonderful, featuring clear printing that matches their exact expectations. However, some customers also noted frustrating issues with delayed deliveries and extended shipping times that missed important occasions. Some reviewers were not happy with poor customer service responses, a lack of communication, and missing tracking details. A few people experienced quality defects or errors with wrong dates and incorrect product details on their customized items.
Auto-generated from all reviews of this business. For reference only.The quality was so cheap and flimsy, but I could have overlooked that, but they ruined my gift to my son and daughter-in-law, their picture was poor quality AND they put the wrong date and wrong names. Instead of the QR code playing their wedding song, it went to a YouTube video.
The customer service was great, and the product was even better. FamiPrints knows what they are doing and do it well. I definitely recommend them!
delivery very slow, tracking on line was not accurate, no reply to inquiry, product itself is good
It was very easy to order the personalized wall art with frame. The finished product was perfect and arrived on time for Valentine's Day. My son & daughter-in-law loved the gift. I was disappointed with the inability to track the order since the shipping carrier & tracking number were not provided.
The customer service was absolutely horrible! No phone number to actually call anyone, automated emails as a response to any questions. We were told our item shipped when it actually never did. We were never given a tracking number and our item came two weeks after it should have arrived. I would not recommend this company ever!!!!!
Ordered 1 custom tee shirt for Valentine's. Today is March 2nd - still hasn't arrived. I wrote them an email the week after Valentines. I think I got an AI response that said they were giving special care to fulfill my order. Total let down. The belt I order from Pakistan arrived on time though!
horrible customer service. Zero updates for several weeks. several attempts to contact, unsuccessful. Item wasn't what I expected. Would not do business with again.
still to this day have not received ny picture, nor a response back from customer service. Horrible will not ever do business with yall again.
Ordered February 9, had to inquire 3 times for a status. Delivered March 1.
This company has no phone number to call, will take days to email you back and will not actually look into your problem, save your money and look elsewhere. Placed an order 3 weeks ago and haven't heard a word about shipping. When I asked they said it's shipped but they are waiting for a tracking number. But their own tracking information says the order isn't done, 3 weeks ago!
I have placed my order (order number FP113926) February 7th for a 20yr anniversary occasion. On February 10th I received a email saying that its shipped but no tracking order mentioned in that email. Again on feb 13th i recevied email saying that order is confirmed. I am totally confused about my order status. When i checked famiprints site for order status, it says that item has not shipped yet and the latest update was on February 7th with Received status. I have sent multiple emails to support to know my order status, no one reached out to me back. I am not sure about my order status now and not received my order so far. its been close to 3 weeks that i placed my order. Very disappointed with communication and experience.
Received item damage and when I contacted them they respond with assumption, it looks like a shipping issue so “that’s out of their control” and won’t take responsibility for that. Very convenient for them, cost $70 with shipping in total and they don’t stand behind their product and obviously don’t package properly then if it’s occurring during transport. Customer service poor, lacks integrity
I contacted customer service with no reply. I ordered 2 prints. One does not have the change I adked for. My second picture is awful and needs to be redone. AI was used obviously. Mine and my husbands faces do not look like us. 2bd.. tge color is very dark. It’s black all around, my wedding bouquet looks like black roses. I’m so disappointed
Hi Michelle, Our support team has previously responded to your email ([email protected]) regarding your case; however, we have not received any reply from you. Please note that we have records confirming our communication attempts. Kindly check your email inbox (including spam or junk folders) and contact us as soon as possible so we can continue assisting you. We remain willing to provide support and help resolve this matter promptly. Best regards,
Honestly it came out better than expected the item I ordered it’s for a gift for Valentine’s Day . Communication was done in a timely matter which is a plus overall great experience!
Exactly what I asked for the wife loved it
Great customer service and great quality!
I never got the digital prints for my order. The 16x24 came through and it was beautiful . But I didn’t get the digital version and it has been a hassle trying to find a way to reach out directly.
I really wanted what I ordered and I still have not received it. I have reached out multiple times still have not received the items I purchased.
Unfortunately you printed the incorrect lyrics to the song I requested This song lyrics are extremely important to the person that was receiving the gift I’d like it to be rectified asap
101 reviews matching
Thesunnyzone
Anthropologie
Limeandlou
Macorner
DaisySilk.com
Maisonette
Society6
Dennehey Design