Stickers incentive program
Stopped their stickers incentives on Feb 2025 and I got to know only in April when I call them. Explained to them and customer service apologize and proceed with payment and inform they will update me once payment is processed but I did not. 1 week later I checked, payment was transferred quietly to my account but there was discrepancy on the payment amount and thats when I know the incentives has ceased in February. After alot of calls, they checked and ask if there's another email registered under my account then I realized they actually sent to another email whom they ask me to back then to initiate payment transfer and my car information is still my old car not updated as of my current new car. I argued with them about the discrepancy of the payment shortfall and the customer service informed they will inform management about the matter and will compensate me the balance. Initially I ask to remove the stickers from my car, they told me drivelah will not take responsibility for the removal and we will remove it ourselves. I screenshot and send them the conversation we had before the installation that they will assist with removal and paintwork if it comes off and drivelah replied explaining and apologizing for the confusion and obliged with the stickers removal. During the removal, the paint on the mud guard came off, and the staff and I took pictures and sent to the team via WhatsApp respectively however no one responded to me I kept following up the stickers payment till now almost 2 months and the last message I got from the so called management is that payment will be transferred to me within 7 working days, as I am writing this review it is the 7th working day and I did not receive any tops nor did the so called management named Edgar responded to my email when I ask to clarify how much is the back pay amount. I sent them an email telling Edgar not to shame himself and the company if they can't keep up to their promise on the payment transfer and lastly my paintwork have not been rectified yet. I will continue to share my experience with drivelah so all will be mindful to check and be mindful when engaging with such incentives program. I used to support them and like them alot as their customer support staffs were very active and they provide personal touch customer service experience. What a let down