The Gold Standard of Technical Support — Thank you, Keitha!
Keitha and the support team at ElevenLabs provided truly exceptional customer service while helping me solve a complicated issue with my book's dynamic narration on ElevenReader. The problem was a persistent, hard-to-pinpoint sync error that only affected one voice (Burt Reynolds) and involved the voice reading text I had already deleted. Despite the complexity of the bug and the need for multiple rounds of testing and re-publishing, Keitha was fantastic from start to finish. She was incredibly patient, escalated my case to the tech team immediately, and worked with me over multiple weeks until the issue was fully resolved. She ensured all my other minor edits were approved quickly and kept me informed every step of the way. Knowing she was actively following up and advocating for an expedited review made a huge difference to my launch plans. Thank you, Keitha, for your dedication and excellent support!