A real bad experience with Agoda
Today we arrived at London and we had booked a hotel near to Westfield London 4 weeks ago with received of confirmation email, to our surprised and shocked that the hotel insisted we have to pay in cash as they don't have credit or debit facility. Worse of all, we have to pay another 75GBP as a commission on top of what we had booked at 468GBP. Surely we didn't expect this as we were not prepared with cash and we expecting to pay another 75GBP. Spending and wasting another 20 mins trying to contact Agoda, they told me they couldn't reach out to their booking partner hence they suggested to cancel my booking and I have to book for another hotel by myself. That's it and sorry to me for the unfortunate event. Agoda used to be a trust worthy online hotel booking company. From this event, I can only to conclude that they are no longer the same and it is from bad to worse. Very disappointed and frustrating that now we have to source for another hotel at such a last mins and have to pay for extra due to their faults. Never ever again for Agoda.