I would make it zero stars if I could
I would make it zero stars if I could. This afternoon we signed up for the monthly plan to get the 3 credit reports paying in advance for an entire quarter. Instead of finding official credit reports, we got directed to 3 different pages that give 1 or 2 bits of information but a majority is links to upsell you on more of the NAV product. The name of our business is hidden at the bottom. Most all primary details of a credit report were missing. I was hoping to have pdfs of each credit report. They have nothing to print. Only links to upsell. I called customer services. The rep was pleasant but had no idea how to address the issue. Then, I ask to speak to a supervisor. Nope. I have to wait 2 days for a call back. Then I asked for a refund. Mind you, I just paid for 3 months of service within 10 minutes of me calling customer service. NO REFUND. I would be charged through May. Stay very far away from Nav. Upselling, false advertising, won't give a customer the respect for a manager to get on the phone and NO REFUNDS even though I paid 10 minutes ago. Terrible. Contacting the BBB now.