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About Nav
Data updated- Website
- nav.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 0% (0/14)
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About this business
Nav is a technology company building the leading financial health platform for small businesses. What started as a way for small business owners to easily find funding has become a destination for over 350,000 small businesses to get everything they need to understand the full picture of where their business stands, and how their business data can impact their business financial health profile.Nav’s financial health platform gives small business owners transparency in finding the right loan, credit card, banking and other business services as well as cash flow and credit insights, and more. Nav is the only place small business owners can see what financing they may qualify for before they apply - all in their pocket.
Written by the business, not verified by us.Is Nav legit?
Nav (nav.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them step by step through the entire credit-building process with immense patience. Consumers note that support representatives are exceptionally responsive, resolving activation issues quickly and ensuring a very smooth, straightforward journey for new business owners. However, some reviewers were not happy with the platform, mentioning ongoing difficulties in securing expected credit lines or financial products. Some people also shared concerns that certain digital tools felt inefficient and failed to deliver the expected overall results.
Auto-generated from all reviews of this business. For reference only.What people say
Brendon was very informative and…
Brendon was very informative and helpful!
I'm really glad to have an opportunity…
I'm really glad to have an opportunity to build business credit
They’re above and beyond
I called to learnt abt business credit. The experience was tremendous and knowledgeable. Thx u all.
Great it was good
Waste of Time
To be honest, using this service was extremely disappointing. After signing up, the charge card/and checking account was discontinued and everyone was placed on a wait list for a secondary charge card which was supposed to be rolled out, but never was. I also didn’t like how you could not view all of the information relative to your credit through the NAV mobile app or online. One example relating to lack of information is, I found out that my business was being reported as having 3 locations to Experian but this was only after checking my business credit profile through Experian. When I reported this to NAV they of course, projected the reported issue and made it seem as though I wasn’t looking in the right place on their website. Additionally, I was paying almost $60 a month and couldn’t see who was inquiring about my credit profile which was concerning because for several months, a financial company was inquiring about my credit profile. When I asked customer service about I was told that “no one can actually see who is pulling your credit or inquiring about your credit which is why it was showing up as financial services”. This was not a sufficient enough answer and I thought based on what I paid for that I should have gotten more since they advertised that it was a “one stop shop”. Upon me closing my account and the tradeline, I received an alert that my score had dropped 34 points! To be clear, business credit is ranked on a scale of 100 so for it to drop this much, was asinine, not to mention this was not told me upfront. To make matters worse, they continue to send me notifications with limited information using their “ranking system” which actually doesn’t align with other algorithms and scoring scales used by the credit bureaus. If I would have known that closing 1 tradeline would have caused my credit score to drop this much, I would have never signed up for NAV as it was a complete waste of my time.
Outstanding Experience with Nav
I’ve had an outstanding experience with Nav. The platform is intuitive, easy to navigate, and provides valuable insights into both personal and business credit. One of the biggest advantages is being able to monitor business credit profiles, discover financing opportunities, and track progress all in one place. I also appreciate how Nav makes it easier to understand what lenders look for and provides practical recommendations to help strengthen your business profile. The educational resources, funding marketplace, and credit monitoring tools have been extremely helpful as I’ve continued to grow my business. I highly recommend Nav to any entrepreneur or small business owner looking to build business credit, stay informed, and prepare for future funding opportunities.
customer service from the Rep Garret…
customer service from the Rep Garret was amazing. he was straight to the point, very polite and patient. Easy to speak with and understand. very knowledgeable of product.
Brendon gave great customer…
Brendon gave great customer service...knew exactly what my issue was and reassured me that Equifax had issues. Great job, Brendon.
I received the Nav Prime Card and…
I received the Nav Prime Card and decided to use $25 to just begin the credit building process. I set up repayment with my business card connected to the same account as my membership. I keep getting the same results. Payment goes thru successfully,but the next day it says it failed. Used several payment methods to get the same results. (DON'T GET THE CARD)
I want to give a big thank you to Joe…
I want to give a big thank you to Joe Utah for helping me with my business credit. He truly went above and beyond in breaking things down, guiding me step by step, and making a confusing process much easier to understand. He was patient, knowledgeable, and really took the time to make sure I got things done the right way. I highly recommend him to anyone trying to build or fix their business credit. Outstanding service all the way through.
Great company for real business credit building.
Great company. If you’re running a business, they do way more than just monitor your credit. Having them as a companion is paramount to any serious small business owner. The transparency provided in there plat form is genuinely next level.
Great experience thank you
NAV is the leading pioneer for business…
NAV is the leading pioneer for business credit building.
Nightmare
Nightmare! Every 3 days I get messages that your bank account has to reconnected. Then it works! They charge and still can’t see what is going on. Get a different story from each representative.
I would make it zero stars if I could
I would make it zero stars if I could. This afternoon we signed up for the monthly plan to get the 3 credit reports paying in advance for an entire quarter. Instead of finding official credit reports, we got directed to 3 different pages that give 1 or 2 bits of information but a majority is links to upsell you on more of the NAV product. The name of our business is hidden at the bottom. Most all primary details of a credit report were missing. I was hoping to have pdfs of each credit report. They have nothing to print. Only links to upsell. I called customer services. The rep was pleasant but had no idea how to address the issue. Then, I ask to speak to a supervisor. Nope. I have to wait 2 days for a call back. Then I asked for a refund. Mind you, I just paid for 3 months of service within 10 minutes of me calling customer service. NO REFUND. I would be charged through May. Stay very far away from Nav. Upselling, false advertising, won't give a customer the respect for a manager to get on the phone and NO REFUNDS even though I paid 10 minutes ago. Terrible. Contacting the BBB now.
Charged for a membership after key features were discontinued
I paid for Nav Prime because of the specific banking, card, and credit-building features included in the membership. Those features were a major reason I opened the account and continued paying. Nav later discontinued important parts of the service, including the checking debit card and the Nav Prime Card, but still kept my paid billing cycle active until May 16, 2026. When I asked for a refund of the charges I had already paid, support refused. This is not just a normal cancellation issue. I paid for one offering and ended up with a materially reduced one. I would never have signed up if those original features had not been part of the service. Very disappointing handling of a paying customer.
Thank you for all the help
Thank you for all the help. Miss Jenny was very helpful and knowledgeable throughout the process. I really appreciate.
A company that cares about your business success
Miranda with Nav Technologies is top notch. Nav management obviously did great with their training for their employees on knowing how their system works. She efficiently walked me through the system b4 my pages loaded and explained how business credit scores work. Miranda went above & beyond with professionalism and empathetic. Nav cares about their customers business success. Coming soon, by this next quarter of 2026, Nav Technologies is launching a new business credit card that will be above and beyond.
0 BUSINESS ETHICS
I would love to know this companies company statement. Should be you cant talk to a human until level 3 payment platform has been achieved. You are required to run it yourself if not As someone who was in the debt industry and understands it well - this place is nothing more then a Pyramid Sceme Good Better Best Packages Pay more to talk to a human Imagine calling a company you pay You ask for a human to review the last year plus of your account Paying blindly for this time Only to be told - give us more money and we can see what we can do 0 Business Ethics I mean is a company in business based on the inaccurate reporting of another company / credit bureaus And we sit here and pay for THEIR MISTAKES What a World we live in Thank you all for doing the LEAST AMOUNT OF WORK /EFFORT in your job
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