Great Customer Service
Aaron was extremely patient and helpful with my issue.
About Nav
Data updated- Website
- nav.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 0% (0/14)
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About this business
Nav is a technology company building the leading financial health platform for small businesses. What started as a way for small business owners to easily find funding has become a destination for over 350,000 small businesses to get everything they need to understand the full picture of where their business stands, and how their business data can impact their business financial health profile.Nav’s financial health platform gives small business owners transparency in finding the right loan, credit card, banking and other business services as well as cash flow and credit insights, and more. Nav is the only place small business owners can see what financing they may qualify for before they apply - all in their pocket.
Written by the business, not verified by us.Is Nav legit?
Nav (nav.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them step by step through the entire credit-building process with immense patience. Consumers note that support representatives are exceptionally responsive, resolving activation issues quickly and ensuring a very smooth, straightforward journey for new business owners. However, some reviewers were not happy with the platform, mentioning ongoing difficulties in securing expected credit lines or financial products. Some people also shared concerns that certain digital tools felt inefficient and failed to deliver the expected overall results.
Auto-generated from all reviews of this business. For reference only.What people say
we do business with integrity here at…
we do business with integrity here at parrelli and i think nav has some too! merry christmas!
A prime example of what a representative should be Chad
Today I dealt with a representative by the name of Chad wow so amazing so informative so helpful thank you so much, Chad
Very professional and knowledgeable and…
Very professional and knowledgeable and helpful
Developing Business Credit
I'm a new business owner and didn't have a spec of business credit. A couple months as a Nav member and now i have business credit to show the legitimacy of my business. One of the most important tool i have, at this moment, is Nav Prime. It makes the beginning of my journey a bit easier.
I was having trouble activating my Nav…
I was having trouble activating my Nav prime card and with just 2 minutes they resolved the issue. Nav is one of the most successful platform to launch a business in the country. Thanks a lot to everyone involved in the team
I was trying to get help and the…
I was trying to get help and the platform shows everything I needed it’s very helpful
there customer service is amazing
Awesome for growing your business…
Awesome for growing your business credit to the next level. Powerful resources along the way.
Excellent Amazing service very…
Excellent Amazing service very professional?
Remember
Good experience over all
Even though it was not the outcome I…
Even though it was not the outcome I had hoped for; Anne assured me that no negative remarks would happen by downgrading my account. This is huge when you are building business credit and I appreciate the candor and professionalism thoughout the entire experiecne.
Throwing away 70$ a month and they…
Throwing away 70$ a month and they somehow cant verify my identity... thus no card and no checking account for my business even though I already have square and Bluevine for it... plus they dont tell you that if you apply three times and they cant check your ID you are banned from it... hope it hasnt impacted my business credit
Great customer service
Great customer service! Tyler went above and beyond to make sure I was satisfied. Highly recommended!
Great service.
The service provided is needed for ALL business types.
Great company for building your…
Great company for building your business and the customer service top notch
You can't get a straight answer for the…
You can't get a straight answer for the most basic or general question. The most ridiculous thing I have ever dealt with.
Good concept, very poor execution
This company cannot provide the services that they advertise. They not only fail to provide the paid for services, but then do nothing to correct the issue when pointed out. They are asking for an immense amount of trust from their customers, account numbers, ss numbers, banking info... but they will not support their customers when they or their partners fail to provide the contracted service and seem ineffectual at solving the issues once presented.
Excellent customer service
Every time I call Nav Prime, I receive outstanding customer service. The representatives are always polite, patient, and very informative — they take the time to clearly answer every question I have. I truly appreciate how knowledgeable and professional the team is. The wait time is always short, which makes the experience smooth and stress-free. Great customer support every single time!
Melinda's kind and professional service…
Melinda's kind and professional service helped me resolve my issue in just a few minutes. Keep up the good work!
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