About Nav
Data updated- Website
- nav.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 0% (0/14)
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About this business
Nav is a technology company building the leading financial health platform for small businesses. What started as a way for small business owners to easily find funding has become a destination for over 350,000 small businesses to get everything they need to understand the full picture of where their business stands, and how their business data can impact their business financial health profile.Nav’s financial health platform gives small business owners transparency in finding the right loan, credit card, banking and other business services as well as cash flow and credit insights, and more. Nav is the only place small business owners can see what financing they may qualify for before they apply - all in their pocket.
Written by the business, not verified by us.Is Nav legit?
Nav (nav.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them step by step through the entire credit-building process with immense patience. Consumers note that support representatives are exceptionally responsive, resolving activation issues quickly and ensuring a very smooth, straightforward journey for new business owners. However, some reviewers were not happy with the platform, mentioning ongoing difficulties in securing expected credit lines or financial products. Some people also shared concerns that certain digital tools felt inefficient and failed to deliver the expected overall results.
Auto-generated from all reviews of this business. For reference only.What people say
My experience has been really negative…
My experience has been really negative with Nav. I signed up in October and they told me that they reported my account now three times to my Dun and Bradstreet yet as of February 8th, 2026 nothing is reporting. They kept telling me that they'll get back to me that they're going to research this and they never did. I sent them multiple emails with no resolve. I have since canceled my subscription and four and a half months later nothing has been resolved and the account is still not reporting.
Awsome
Love it it rocs
Great
Brendon was very professional
Regret signing up for premium service
Signing up for premium service does not improve score as they imply. Actually, lowered mine despite increased credit lines and zero derogatory marks. What does increase exponentially is spam marketing to your business and fraudulent credit inquiries.
NAV is the best!
Well to be honest as a first time customer so far NAV have been a life changer and the customer service and help is what will keep me here!💯💯💯
Understanding how Nav works.
The young lady I spoke with was very knowledgeable on the subject and helped me to understand exactly what was going on.
As a NAV member
As a NAV member, I would say the financial tools don’t seem to work as efficient as I had hoped. It seems as though I’ve been paying for the trade line for over a year now and have yet to see much progress on my Paydex score. I originally had two trade lines. Then one day one of them fell off from NAV. I have no idea why but my paydex has yet to improve. I really have not seen much use out of NAV as a consumer to be honest.
Great Assistance
The service was professional and patience of the assistant was awesome.
Helpful
Helpful Efficient Knowledgeable
Taylor was attentive and responsive…
Taylor was attentive and responsive while maintaining a positive disposition. Even went above and beyond to provide me with additional resources.
Great premise no follow through
Great premise, horrid follow through. Wasted my time and money. After about 6 quarters, (January 2022 to May 2023) NAV was unable to assist in securing either a credit line or a business credit card. Amplified the issue by providing constant reminders of my failure by sending emails about my personal credit score.
The representative was amazing!
The representative was amazing! But the Nav system is a disaster! Could you imagine paying $50 a month and every week I have to call bc my account fell off. They archive the account but still charge. Last year the same thing. Shop around.
Excellent service
Excellent service, knowledgeable customer service, rep was basically able to respond to my inquiries without much hesitation.
Patience with your clients with…
Patience with your clients with handling the paperwork
Horrific
Horrific. When I went to first sign up they asked for my company documents.I uploaded several different documents multiple times. Bottom line is they never got me a line of credit but charged me the entire time. I contacted customer service multiple times but you can never talk to anyone you just get an emailed response. I’m not sure how things were early on but now it seems like it’s all ai. I never used any of their services and they kept charging me. When I asked for a refund it was a stern No. Never have I ever encountered such a predatory company that lacks to do perform on the first step but charges you, and then does not refund you once the error has been explained. I’m seriously looking at starting a class action lawsuit against the company. Anyone else who experiences this please contact me. I don’t think it’s fair for company’s to take money without an equal share of value in return, or any value in this case. I need to set up a separate email for this and will be back to post it.
Excellent business’
Employees that believe in creating/ maintaining an excellent customer experience
She went above and beyond to resolve my…
She went above and beyond to resolve my issue quickly!
“Exceptional Support and Real Results”
Chad was very knowledgeable and…
Chad was very knowledgeable and patient. I had a lot of questions and he answered them all.
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