Sketchy Ordering & Shipping Process
Very sketchy order process and no indication of shipping charges until AFTER you place the order and agree to the extra fee for expedited care and tracking. How many screens did I have to click "no thank you!" for all the extra things they tried to sell me? Why trick people? I then waited several days and no word about the order from the company so I called customer service to find out that it can take up to NINE days to receive shipping information and I was quite firmly asked to be patient. They confirmed it has not shipped, has not had a label created, but for me to call back if I have not heard from them after nine days. I requested a refund and was told to call back after nine days and ask for confirmation of shipping, if it has not shipped then a refund can be processed. I refused to wait and said I am requesting it right now because they already confirmed it has not shipped. That prompted them to put me on hold for a while for them to "send an email to the processing team" and that I "need to be patient because they have a high volume of emails for this request and it can take up to 48 hours for them to read it". Also, it can take 14 days to process it after the initial two days to read it. All the reviews that claim amazing customer service cannot be genuine. They are sketchy and dishonest. Not one place in my order gave me an option for shipping, which never showed up front the cost of shipping, but definitely offered an upsell for the shipping process that was not fully disclosed. Paid $15 total for shipping on one item just to be told that it will take nine days to create the label and send a shipping confirmation. Nah, super dishonest.