If only it lived up to the advertising.
The advertising looks great. Beautiful objects printed, engraved and routed out. The reality is entirely different. As soon As I started using the machine, it began breaking. Nothing turns out well and no one can tell me exactly why. Your own service staff can't even figure out the problem. Then random parts on the machine simply start breaking. I have to pay for replacements, but shipping costs 14 x the price of the part. Your machine is supposed to be able to make parts up to 350mm, yet it does filament poop that uses up a centimeter so it can't even make parts the size you advertised...even if they were warped or whatever. And, your machine is expensive. And as soon as I bought it, there were almost immediately upgrades made and sold cheaper than the worse version that I bought! And, trying yo talk to your support staff is painful. Are they using a translator to understand my English? Their answers are inaccurate, vague, aversive and arrogant! They misunderstand me, but then tell me that I misunderstood them. And your company policies are appalling. Instead of being a machine built to last, the machine parts seem intentionally designed to desintegrate after a few hours. But, changing any part is so hard thst it takes more hours to change than the part lasts! I'm not really sorry for my mild exaggeration, because, your company doesn't seem at all sorry for the exaggeration that is your advertising. Re: Reply from Snapmaker "After thorough troubleshooting, we’ve identified that THE issue" THE issue? As if there is only one. "Gear wear can occur due to various factors, such as frequent usage, high-speed print settings, or using filament that is either too rigid or improperly stored." Or due to inappropriate design and cheap manufacturing. "We’d also like to assure you that all Snapmaker machines undergo multiple layers of quality inspection before shipment." And yet, parts spontaneously break after a few hours of standard usage. "As your printer was purchased over a year ago and the issue is not the result of a manufacturing defect, we kindly ask that you purchase a replacement extruder gear." My experience is interesting. I had interior decoration delays after moving to a new apartment. I left the machine in its box, in storage, unopened for over a year. Only about 15 months after purchase did I set the machine up. And the problems began immediately. Stainless steel strips and filament sensors breaking were just the beginning. "Regarding the shipping cost: since your delivery address is in South Korea and the nearest spare parts warehouse is located in Shenzhen, China, international shipping fees can unfortunately be higher" Then how do other Chinese retailers ship so much more cheaply? Is it because you insist on shipping via Fedex? They are no better. Your Fedex delivery men have not once obtained a signature from me. But, this is a point that I shouldn't have to argue. I shouldn't have to buy spare parts, because the shouldn't be built so cheaply that break with only a few hours of regular use. If I pay $1300 for a power tool, I expect it to last for years under extremely abusive conditions. Your machine, I treat as delicately as a light bulb filament and yet it spontaneously breaks. "...we sincerely apologize..." Your reply does not seem at all sincere. It seems evasive, misdirecting and essentially an attempt at damage control that creates a surface impression with no real substance.