Completely disappointed with the software and customercare
I purchased fixo on 06-06-2025. I tried to recover a video file and found that the file is recovered without audio. The audio in the file very important. Without that the video is of no use. I contacted the customer care via email. He asked me to upload both the video files. I did that and he replied me by saying. The video is damaged so we can't recover the audio, but you can use the software for lifetime. I don't want to use it if it can't recover audio. I want a refund. Ticket ID : #1618918. Do you really have moneyback guarantee or its just a marketing strategy?