Very disappointing experience with the…
Very disappointing experience with the Try-On service. I used JJ’s House’s Try-On service while planning my wedding and placed three separate Try-On orders because the service only allows up to six dresses per order. Between the three orders, I paid over £100 in Try-On fees. At no point during the product pages, checkout process or order emails did I realise the Try-On fees were non-refundable. The only thing that was made clear throughout the ordering process was that the dresses had to be returned within 7 days or I would be charged the full retail price. It was only when I came to return the dresses that I discovered the £6 per dress Try-On fee was non-refundable. Had this been made clear before purchase, I would never have bothered ordering through the Try-On service in the first place. What is most frustrating is that JJ’s House later acknowledged in writing that the information “may not have been as clear as it should have been.” Despite this, they only offered me £20 as a goodwill gesture after I had lost over £100 in Try-On fees, which I found insulting. I have since spent over £100 purchasing dresses for my flower girls, showing that I was a genuine customer who intended to buy from JJ’s House. I strongly believe the non-refundable nature of the Try-On fee should be made clearly visible on the product page and during checkout, not only found later by navigating through additional help pages. I hope my experience helps other customers check this before placing an order.