I am extremely disappointed with my…
I am extremely disappointed with my experience with eSky. I purchased FlyOne tickets through eSky for my family, including three children, for travel between Birmingham and Bucharest. In June, FlyOne cancelled all flights on the route. Since then, I have been informed that the refund process may take between 3 and 6 months. The total amount involved is approximately £1,600. Because no practical alternative was offered and I could not risk cancelling my family’s holiday, I was forced to spend a further £2,000 on replacement flights. What is most frustrating is the lack of transparency. FlyOne has not responded to my emails, and despite numerous requests, I have not been provided with clear evidence showing the progress of my refund. I continue to receive generic responses stating that eSky is waiting for the airline. As a customer, I find it unacceptable to be left without flights, without my money, and without a realistic timeframe for resolution. I expected much better support, especially after paying additional fees and purchasing through a travel agency rather than directly with the airline. I hope eSky will finally provide proper updates, transparency, and a faster resolution to this matter.