Do Not Support Storyjewellery
Terrible experience and a nightmare to deal with. I ordered 3 rings on May 3rd. Didn’t receive a confirmation number so I emailed asking when to expect my order. They responded with the tracking number which was never sent to me until I asked about it. I received 2 out of the 3 rings on May 12th. Thought it was odd that my entire order was shipped. I then followed up asking about my third ring as there was no communication. They said they will escalate. A week had gone by and still no shipment. I emailed again and was told that they will send it out soon and I said I was told that two weeks ago. I finally got an email on 6/2 for the tracking number of the third ring. It is now 6/11 and I still do not have my ring. I emailed asking when to expect it and they said 5-8 days from 6/10 (the day I emailed them). So if that’s true it has taken a month and a half to receive my ring without any explanation as to why there is a huge delay. I will never support this company ever again. I have never experienced anything like this and have never wrote a review before but this was worth sharing. Fingers crossed that my ring come because who knows what nightmare I’ll go through trying to get a refund.