Faultless really
Faultless really; good communication and advice pre-trip, excellent guide/driver, good backup from local agency and offered support after being caught up in ME disruption. There could have been slightly more information about the itinerary - actually what the guide did (after discussion with us) was better and more interesting than the original plan. But no complaints; we have travelled extensively with other similar companies and on the bases of n=1 we were impressed.