I would not recommend Expedia
After completing my booking and payment, Expedia displayed a message stating that I had until 11:59 p.m. local time on the date of booking to cancel my flight for free. About 3 hours later, I contacted customer service expecting a straightforward resolution. Instead, the representative repeatedly insisted that I had booked on 20 July, without explaining which local time they were referring to or how Expedia's own cancellation message applied to my booking. No effort was made to properly review my case or provide a clear explanation—just the same scripted response over and over. This was one of the most frustrating customer service experiences I've ever had. When you spend thousands of dollars on a booking, you expect knowledgeable staff who understand their own policies and can actually help customers. I would not recommend Expedia. If something goes wrong with your booking, don't expect competent customer service. Save yourself the frustration and book directly with the airline instead.
