Nayax Refuses To Give Refund For Item They Have Not Even Shipped Yet
I bought a used vending machine with a Nayax card reader. I needed to have the card reader transferred from the original owner to my name. I was unable to locate the original owner for 10 days and Nayax told me the only solution was to buy a new card reader. I bit the bullet and purchased a whole new reader. Well, 2 days after that, the original owner finally responded and authorized the change into my account. Nayax has not even shipped my new reader yet and won’t let me cancel my order. They say that my purchase is non-refundable. I am extremely disappointed that this is how they do business and it does not sit right with me. I have 10 locations that I have been contracted to put vending machines in, and I will not be using Nayax. Terrible customer service and ethics.