Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Written by the business, not verified by us.
Is Nayax legit?
Nayax (nayax.com) has a 2.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently report terrible customer service, mentioning excessively long waiting times on phone lines, completely unanswered emails, and support teams that fail to provide real solutions to technical problems. Consumers also struggle constantly with faulty hardware devices, incorrect monthly billing statements, and frustrating payment processing issues that severely damage their daily business operations and financial income.
However, some reviewers were happy with the assistance they received, noting that the team can occasionally make processes simple and smooth. These customers appreciated the functional setup provided for their specific unattended machine needs.
Auto-generated from all reviews of this business. For reference only.
Two charges appeared on our credit card that we could not verify as legitamate. I called their business number but was not able to speak to a representative. They sent me an link to fill out a form. But that would require my sending in our credit card # to an unfamiliar site.
Reply from Nayax2026-08-30
Thank you for writing, and we're sorry for the trouble.
Nayax processes cashless payments on behalf of the operators who own the machines. Any purchase at a machine running our payment device appears on your credit card statement under our name, which is often why a charge looks unfamiliar.
If you believe the charges are a mistake, the operator who owns the machine can review them and issue a refund. Their contact details are usually posted on the machine where the purchase was made.
I accidentally left a bad review before my apologies. It was completely my fault. They actually help process a boba machine and it’s really yummy. Thank you for your service.
Reply from Nayax2026-08-30
Hey,
Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure.
The Nayax Team.
I should have looked at reviews before I bought 80 units. Ive had several units down for months and just keep getting the runaround from them all while they charge me monthly fees for each one...send pictures they say, send videos they say, now send more pictures, etc. I've wasted so much time trying to get these fixed. Takes about a week to get a reply...this time it's been 10 days and still nothing. Ive spent $24,000 on readers in the last 6 months and can't even get 3 of them replaced while sales people call me wanting me to buy more. Lol. Such a great product with such shitty support. It's a shame they got clowns running the show.
Reply from Nayax2026-08-23
Hey David,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Using thew power wash at Tesco Mere Way Northampton, the card reader takes multiple payment, or deviated to £8, the screen is poor quality and you cant see the information, requests for refunds are usually not processed
AVOID!
Reply from Nayax2026-08-23
Hi, sorry about this. Nayax supplies the card reader, but the pricing, screen setup and refunds are all handled by the site operator, whose contact details should be on the machine.
Nayax is the worst customer experience I have ever had. Any call to them is a guarantee hour wait, they have an option to receive a call back but I have never received one anytime I select that option. They don’t focus highly on getting customers to sign up but once the contract is sign you are on your own. I can’t believe this company is still around
Reply from Nayax2026-08-23
Hey Nathan,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Trying to setup our first account. Customer service was good until the contract was signed. Over the past month I have called twice a week, emailed every couple days to multiple email accounts and no one replies or calls back. If I try a sales call they will answer but immediately stop once I tell them my situation with no reason.
I’m at the point to toss their hardware in the garbage and find another company.
Reply from Nayax2026-08-02
Hey Brent,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
If I could give less than 1 star I would. They have the worst customer service I have ever dealt with in my life. Held for almost 2 hours other partner was told he would be called back within 30 min. That was at 9AM. It is now 5 PM and they have closed. I could run this business better then them.
Reply from Nayax2026-08-02
Hey Jake,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Will there be updates coming soon to fix all of these ongoing problems? After reading the reviews and experiencing these issues myself, I honestly feel like I may have made a terrible decision choosing this company.
I own a family-owned self serve car wash business, we have worked extremely hard to get everything up and running. We need our payment systems to work reliably. Instead, we are constantly monitoring the Moma app, dealing with problems, and reimbursing customers just to try to keep their trust and their business.
I’m honestly at a loss. I simply want to be able to run my business without constantly worrying about whether the credit card system is going to work properly.
We worked so hard preparing for our opening, but instead of having a smooth launch, we have dealt with repeated customer complaints about the credit card payment issues. So disappointing, customers simply driving away because they cannot get the system to work.
Are these problems actively being addressed, and should we expect updates or permanent fixes soon? We need to know there is a real solution coming because operating like this is not sustainable for our business.
Reply from Nayax2026-07-21
Hey Bobby,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Hey Ondřej,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
I have 3 card reader machines for my business, we have not be able to process a single payment as nayax are impossible to get in contact with, there is no response to countless emails, the support calls are never answered. Can someone please reach out to me with any support on how I can get in contact with them?? Thank you.
Reply from Nayax2026-07-05
Hey Andrew,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
2 weeks trying to set up 2 vending machines. Endless emails, no one seems to speak English or give a crap at the company. Just circular emails wait a day for a reply repeat. Wanted 2 separate accounts they combined them. Can't understand how something that seems so simple is such a long and complicated process
Reply from Nayax2026-07-05
Hey Kenneth,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
This is the worst card reader company I’ve dealt with im in the vending machine business and I’ve purchased a card reader from them at first they said if it was an issue on their side they would send a replacement well that was a lie after figuring out THEY SENT a faulty antenna they told me I would have to pay for the other antenna now i have a problem with them sending me my money off the vending machines I’ve called for a week I’ve called every department all the way to compliance and no one answers it’s like no one really works there it’s going on a month and I have yet to receive any money from my card reader at this point I’m ready to sue if nothing changes because I’m fed up this is highly unprofessional and highly ridiculous
Reply from Nayax2026-07-05
Hey Omarion,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Nayax is horrible in all the ways possible. Terminals are always giving error messages, needing to be reboot at least once per day in person. Trying to contact customer service is a pain, 80% of the time they do not respond and when they do all they say is the machine is working fine even when its not true. IF you are thinking about purchasing Nayax DONT! worst mistake I ever did.
Reply from Nayax2026-06-07
Hey Carolina,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Unless you’re already deep in, USE ANOTHER COMPANY. I have ROYALLY screwed myself.
This place is complete bullshit. There is one guy named John that’s been the best help I got. Hell I’m using them as a way to grow my money but I might as well go work for NAYAX because they don’t do shit all day. Complete waste of time and if I ever get the option I will go with someone else. Every part of this has been lies and misleading. I do one thing and they need something else after but the whole time I’m under the impression of “one last thing”. Currently have been on hold for over an hour and I’ve been able to get in contact one single time since 8:00AM it’s now 1:40PM(John). First time ever leaving a review for anything if that tells you anything. I don’t want much. I want to reach to a multimillion dollar company and actually get customer service on the line and use what I paid for. Clearly an upper level management problem, either that or they have thousands of calls coming in. In that case it’s still a management problem because why are there not enough people answering phones. I don’t want to give a bad look and I sure don’t want to bring karma onto myself but this is genuinely ridiculous and if I did it over again I probably would’ve went with someone else had I known. Granted, all that being said if it ends up being just fine then there’s plenty I can apologize for but I have 2 readers that had to be in this morning and I thought 2 weeks was more than enough time to get simple tasks done but I guess it’s not. My review- 1/5 as of now. It could change in the future but they earned their rating.
awful, been trying to register my card reader for 2 weeks now and have a festival coming up soon and still no luck, emailed, phoned around 16 times now- worst company i my POS Sigma: I've dealt with, cant even get through to even experience any customer service!!!!!!! Imagine being a company this large and letting yourself down with no customer service
Reply from Nayax2026-05-28
Hey Liam,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
We run public loos as a community service. The response by Nayax to problems has been dire. The reality of the Nayax service does not match their promises. As a community operation the cost of the system going down is very damaging to an essential facility.
Reply from Nayax2026-05-28
Hey,
We're sorry to hear about your experience.
We reached out to request your contact details in order to assist you, however we did not receive a response, which prevents us from being able to get in touch.
You're welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Shocking customer service - been waiting weeks for an engineer and we are losing income on a daily basis - machines are unreliable and their charges are ridiculous considering their level of service - wish we had never signed up with them
Reply from Nayax2026-05-24
Hey Fiona,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
VPOS Media 4 is unreliable. It seems that Nayax do not do robust testing on their devices / firmware prior to release. Many bugs, and technical support do not give the required level of attention. Unless you’re after a reboot to your device, they aren’t overly helpful. The Nayax platform shows devices as online and healthy, even though the actual device is not. This product will damage your reputation, and drop your income.
Reply from Nayax2026-05-24
Hey Cameron,
We're sorry to hear about your experience.
We reached out to request your contact details in order to assist you, however we did not receive a response, which prevents us from being able to get in touch.
You're welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
very bad experience never recive call waiting 2 3 days try call waiting 2 hour call waiting recall return back but no any one respond how to run business I have 9 device nayax but I stuck always make problem not recommended for nayax
Reply from Nayax2026-05-24
Hey Syed,
We're sorry to hear about your experience.
We reached out to request your contact details in order to assist you, however we did not receive a response, which prevents us from being able to get in touch.
You're welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Fraudulent machines that take money and then do not work on garage forecourts. BP staff do not want to help
Reply from Nayax2026-05-17
Hey Mark,
We're sorry to hear about your experience.
We reached out to request your contact details in order to assist you, however we did not receive a response, which prevents us from being able to get in touch.
You're welcome to contact us at [email protected] so we can help resolve this as quickly as possible.
Thank you.
Upgrade
Elavon U.S.
Kurv
MoneyGram International
Dodo Payments
turbify.com
MassPay
Grey