Patricia was super helpful on a Sunday…
Patricia was super helpful on a Sunday afternoon taking the time to listen to my issue and get it corrected. Very knowledgeable andprofessional. I am grateful.
About Elavon U.S.
Data updated- Website
- elavon.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 94% (29/31)
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About this business
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Written by the business, not verified by us.Is Elavon U.S. legit?
Elavon U.S. (elavon.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during technical setup and daily operations. People deeply appreciate the friendly attitude, personalized attention, and efficient guidance provided when resolving various system problems. Many users mention that representatives take the time to listen carefully and ensure everything works properly before finishing. However, some reviewers were not happy with unexpected billing issues, abruptly canceled accounts, and ongoing difficulties reaching reliable support. Consumers also noted serious problems concerning disorganized service procedures, unresponsive communication channels, and frustrating experiences regarding financial transactions. A few people mentioned that dealing with account management and getting answers about fees caused significant stress.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service
Customer Service The technician was exceptionally knowledgeable. With clear instructions, she guided me through software upgrade process. And while waiting for the upgrade, she patiently answered all my questions with answers that I would understand. We have been bothered with some issues for the past 4 years and no one seemed to be able to fully resolve them. She was able to explain in details with very efficient language. I offered to write a review for her for the professional customer service she provided. Thank you.
Do NOT do business with this company
Do NOT do business with this company. If you decide to cancel your account they will ignore the request; string you along; expect a record of cancellation (which they will not record); automatically take funds out of your bank account; and deny there was a cancellation request. If you prefer not to throw your money away then DO NOT DO BUSINESS with Elavon.
Reply from Elavon U.S.2026-08-18
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #2475, and Merchant ID (MID) so we can assist. ^ James
Customer Service Is Alive and Well at Elavon, Inc.
I had a bit of trouble updating bank information for the merchant account. I called and spoke to Jasmine who helped me through the process to reach success in a matter of minutes. Her knowledge of Elavon merchant system is impressive as well as her customer service skills. I also spoke to Robin who was beyond helpful with my request to confirm the bank account updates and if I could proceed to process card transactions. She confirmed and reassured to go ahead. What a pleasure it was to experience REAL CUSTOMER SERVICE with Jasmine and Robin. A rarity in these days of automation and artificial intelligence that is quickly replacing human contact. Bravo to these ladies and their commitment to provide excellent customer service to Elavon Merchant Clients. Thank you! Sincerely, Pearl Leeka - Computer Physicians, Inc. Merchant 8001862898
The representatives are very responsive…
The representatives are very responsive to our needs and understand true customer care.
Customer service rep
Customer service rep, Robin, was amazing at trying to figure where my deposits were and if the IRS's levy was a once time thing, She was very reassuring, and did an excellent job searching out the answers that were causing me stress.
Sunny was wonderful
Sunny was cheerful, pleasant and put me at ease. Dealing with the terminals makes me anxious and she handled everything beautifully and with confidence. She solved my problem today.
Sunny Bravo was excellent
Sunny Bravo was excellent. Spent a lot of time looking down every avenue to attempt to resolve our issue. Unfortunately, some people are garbage and we weren't able to get the information we needed.
Kaylee was awesome!
Kaylee, was most helpful and knew her sutff! She was most accommodating and articulate. I appreciate her and your company.
Heather was awesome
Heather was awesome. Extremely kind, patient and helpful. I got my answers and even answers to questions I didn’t even know I had until she offered the information.
Its always a easy call to support but…
Its always a easy call to support but sometimes it's a bit frustrating for our mids when deployment get delayed and no one reaches out to the merchant or msp and when we call in, it's time consuming on everyone to re explain the information to get deployment going.
Elavon is DISHONEST!!
Elavon is DISHONEST!! Their sales ppl represented their equipment works with international cards but it was False! kept denying causing me loss of clients in thousands of $.. Their equipment only works with domestic cards! After much trials to find right equipment, hours with customer service with no knowledge & hanging ups on me, multiple equipment sent, returned as non working, finally after months it started working just to face Elavon closed my account for not liking my frustration without single warning! All attempts to resolve failed. Their executives Jennifer, John are rude, bullies. They Froze my $17K for 90 days! And additionally debiting my bank account for $33,000 which my bank was able to stop. Awful company with non working weak equipment, bad customer service ! Avoid at all costs
Reply from Elavon U.S.2026-08-04
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #1713, and Merchant ID (MID) so we can assist. ^ James
Jessica
Jessica, the Customer Service Representative was very kind, patient and helpful. She walked us through the update and stayed on the line top make sure she addressed any other questions we had. She was amazing.
Kay was great
Kay was great! Very patient helping us do our updates. Great experience! 5 Stars⭐️⭐️⭐️⭐️⭐️
Superb
Superb, excellent, thorough, and sincere.
Pam was fantastic!
Pam helped me today. I was overwhelmed because I rarely go on Converge, so have no experience navigating Converge. She gently, patiently talked me through each step. Explained how to help solve my issues. She was wonderful!
LESS THAN ONE STAR
LESS THAN ONE STAR. Worse pathetic payment service. It's all fake.
Reply from Elavon U.S.2026-07-26
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #1243, and Merchant ID (MID) so we can assist. All the best. ^Michael
Great customer service
Shanique was very helpful and solve all my issues
In a stressful situation of compromised…
In a stressful situation of compromised business bank accounts, Madison, was calm, comforting and knew exactly how to guide me in the process.
Absolute bunch of crooks!
Absolute bunch of crooks! Thieves! We're currently filing a law suite against Elavon as we woke one morning to find that this company kept over 140k and to date wont say why? Theyve dodged our attorney for months and everyday the reps there are hiding as well. They also say we signed a contract with them however us, nor them, nor the rep that set us up with this company years ago have any record or knowledge of it. Stay away from this fraud of a company!
Reply from Elavon U.S.2026-07-26
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #1244, and Merchant ID (MID) so we can assist. Kindly, ^Ryan
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