Kind very helpful she was great
Kind very helpful she was great Excellent professional
About Elavon U.S.
Data updated- Website
- elavon.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 94% (29/31)
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About this business
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Written by the business, not verified by us.Is Elavon U.S. legit?
Elavon U.S. (elavon.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during technical setup and daily operations. People deeply appreciate the friendly attitude, personalized attention, and efficient guidance provided when resolving various system problems. Many users mention that representatives take the time to listen carefully and ensure everything works properly before finishing. However, some reviewers were not happy with unexpected billing issues, abruptly canceled accounts, and ongoing difficulties reaching reliable support. Consumers also noted serious problems concerning disorganized service procedures, unresponsive communication channels, and frustrating experiences regarding financial transactions. A few people mentioned that dealing with account management and getting answers about fees caused significant stress.
Auto-generated from all reviews of this business. For reference only.What people say
Shannon from Tennessee was incredibly…
Shannon from Tennessee was incredibly helpful, knowledgeable and kind. She took care of our issue better than any customer service experience I've had. You are fortunate to have her as an employee and would be wise to promote her. Seriously...
An absolutely egregious company to work…
An absolutely egregious company to work with for your business. Please read the Google reviews about how their company operates. They have no code of ethics and the customer service is below one star. I would highly recommend choosing any other company to process credit cards.
Reply from Elavon U.S.2026-07-22
Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #1048, and Merchant ID (MID) so we can assist. ^ James
Diane was very knowledgeable and helped…
Diane was very knowledgeable and helped me get the credit card machine going again without any trouble.
Reconnecting With Elavon
My experience was made great by both the technical knowledge and genuine kindness and patience that Priscilla Paiva exhibited during our call. Most important was her genuine tone of voice while she was helping me get re-connected to my (previous) account with (Talech) Elavon. There is a reason that they say "Patience is a virture." And Priscilla exhibited that 1000%. Thank You!!!
Madison was AWESOME !!!!
Madison was AWESOME !!!! She was very clear and understanding of my concerns and questions. She answered everything and beyond. I'd wait to talk to her before anyone else in the future. Give this girl/lady a raise . Customer service was top notch
Robin made the experience wonderful
Robin made the experience wonderful. Great to work with and helped solve the issue. Thanks again Robin.
The person that helped me set up our…
The person that helped me set up our mobile point of sale machines was very helpful. The day I called, I was having poor cellular service and I was getting frustrated with trying to deal with the POS set up. Your representative stayed patient with me...she was very "to the point" with her instructions and guided me through the process successfully. She found the problem, resolved the issue and got my machines up and running.
Robin was wonderful
Robin was wonderful! She helped my employee gain access to the Payment Insider and cleaned up the user list. Thank you Robin
The service was outstanding and very…
The service was outstanding and very easy to understand. I’d give them 20 stars if I could. I’ve never had such a good experience in the 14 years I’ve been with Elavon. Outstanding service at another level. Great service.
Reply from Elavon U.S.2026-07-03
Thank you for the positive feedback, Richard! We're glad your recent experience with us met your expectations. We appreciate your support and look forward to providing the same level of service in the future. Kindly, -KC
Kay was very friendly and helpful
Kay was very friendly and helpful, made it a pleasant task to update our system. She had patience of a saint!! Kay helped us reset our password. We enjoyed working with her. First English Lutheran Church Thrift Shoppe
I rarely leave negative reviews be careful
I rarely leave negative reviews, but my experience with this merchant services provider has been extremely disappointing. I was promised transparency, fair pricing, and no hidden fees. Unfortunately, my actual experience has been the complete opposite. Before signing up, I specifically asked detailed questions about PCI fees, annual fees, equipment costs, cancellation policies, processing rates, and contract terms. I received written assurances that: • No PCI fee would be charged as long as my account remained compliant. • I would receive advance notice before any PCI-related charges. • The Poynt terminal was a one-time purchase for $150, not a rental. • No monthly equipment rental fee would apply. • There was no long-term contract. • There was no early termination fee. • Future fee changes would be communicated in advance. Despite these promises, I experienced unexpected charges, confusing fees, and a complete lack of transparency regarding what I was actually being billed for. A $99 annual fee was charged even though I had been told otherwise. Additional fees appeared that were never clearly explained during the sales process. When I tried to understand the charges, getting clear answers was extremely difficult. To make matters worse, access to transaction details and reporting was very limited, making it nearly impossible to independently verify the fees being deducted from my account. As a business owner, I should be able to clearly see and understand every charge being applied. When I decided to cancel due to these issues, the process became even more frustrating. After being told there was no long-term commitment and no early termination fee, I was faced with additional obstacles and conflicting information. The biggest issue is not even the money itself. It is the lack of transparency, inconsistent information, unexpected charges, and the amount of time and stress spent trying to get straightforward answers. Small business owners deserve honest pricing, clear communication, and full visibility into their accounts. Unfortunately, that was not my experience. I cannot recommend this company based on my experience.
Reply from Elavon U.S.2026-06-25
Thank you for sharing your feedback, Natalia. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to [email protected] with your name, phone number, time zone, reference #72694, and Merchant ID (MID) so we can assist. Kindly, ^Ryan
Excellent customer service after a rough start.
Elavon just required us to update our terminal. I contacted customer support earlier and spoke to 2 individuals who gave decent advice but ultimately did not solve the problem. I wish I could recall the name of the rep who I spoke with today. She went above and beyond, helping me check my terminal connection, identifying that our account is so old we needed an account rebuild within the system, staying on the line with me for almost an hour while we troubleshot the terminal together and even getting a senior tech support manager in to help. In the end it turned out our terminal was too old to update and she directed me to the correct department to get a replacement. She was kind, caring, patient and knowledgeable, precisely the sort of person that makes me feel like I can trust a company with my business.
My secod review here
My secod review here. It s a principle to help other at the end after 3 year with bed customer service. They start nice, calling back but then they forget about you for months. Should be the other was around offer solutions and understand rather than pretent to know. Not good service, except a few nice people.
Robin was amazing
Robin was amazing. Great customer support and easy to understand.
The lady who helped me was very kind
The lady who helped me was very kind, very efficient and was able to walk me step-by-step through the whole process of the update. Being thatI’m not very good at all this computer stuff. She was so wonderful. Thank you.
Reply from Elavon U.S.2026-06-17
Thanks so much for the 5-star review, Mary! We are grateful to hear that you had a positive experience with Elavon. We appreciate you and look forward to assisting you in the future. Until next time! -KC
Robin was Golden!
Robin the service provider was calm-cool and collected. She understood all the different account adjustments (and access information) I needed. She helped me step by step and was totally delightful.
Don't sign up, it's a rip-off!
Recommended by Costco, I decided to offer clients the ability to pay via credit card. I was told it would be a 1.9% +.29 per transaction. So I processed a payment - and was charged 4.2%, and a big pile of fees on top. Not what I signed up for, and will not be using their service again. Amazingly they still pile on the charges, another nearly $50 for no services at all. What a bunch of scammers.
Reply from Elavon U.S.2026-06-11
Thank you for taking the time to leave us a review, Phil. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Please send us an email to [email protected] with your phone number, merchant ID and reference # 72033, and we will call you directly to assist. We look forward to hearing from you. ^Michael
Patrick was above and beyond in…
Patrick was above and beyond in helping! This guy needs a promotion.
Reply from Elavon U.S.2026-06-10
Thanks so much for the 5-star review! We are grateful to hear that you had a positive experience with Patrick. We appreciate you and look forward to assisting you in the future. Until next time! -KC
Over charges on refunds are excessive
I use them to process our online business orders, and last week we had a accidental process of an order that we caught and we did process the credit for our customer. Looking back we should have checked our batch log that day to see if the error had been corrected with the credit. It had not, this was a big error and it eneded up costing us about 2300.00 because they claim that it hit our bank as a sale then as a credit. I understand that, however should they honestly keep over 2000.00 of a small businesses money because of an error that the business owner did catch and try to correct. I could see maybe a service fee, but 2300.00 was a bit excess. Not happy with the customer service on the small business end. People make mistakes and for a large corporation to profit off of that just seems, well preditory.
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