Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Written by the business, not verified by us.Elavon U.S. (elavon.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-26.
Reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during technical setup and daily operations. People deeply appreciate the friendly attitude, personalized attention, and efficient guidance provided when resolving various system problems. Many users mention that representatives take the time to listen carefully and ensure everything works properly before finishing. However, some reviewers were not happy with unexpected billing issues, abruptly canceled accounts, and ongoing difficulties reaching reliable support. Consumers also noted serious problems concerning disorganized service procedures, unresponsive communication channels, and frustrating experiences regarding financial transactions. A few people mentioned that dealing with account management and getting answers about fees caused significant stress.
Auto-generated from all reviews of this business. For reference only.It was very nice talking to Shanique in order to cancel my service (as I no longer am running my main business) and explain charges to me. She was very helpful and professional, and warm. I am very happy with my recent encounter with Elavon. I will use Elavon again if needed.
Knowledge, customer service, Solved the problem quickly
Amy was kind, thoughtful and patient with me.
Thank you for taking a moment to share your experience with us, Irene. We're happy to hear you were provided with kind and thoughtful service. Have a wonderful day! ^Nathan
Amy was incredible! She stayed on the line until she solved my issue with the software. She was very polite and knowledgeable of your product. I wish I could treat her to a nice lunch!
The customer service I received was incredibly helpful and I am very grateful!
Wix has them as credit card provider and so does Costco and they use costcos brand and name to advertise also. After i signed up with them, provided all information including my costco information which they said is necessary to open the account and they said they do work with wix and their gateway does. I was told they are not compatible, why in the world wix has them on, costco contracts with a company to get their member information, they have it on their youtube page that they are compatible and their gateway works. I am extremely upset that they retained my personal and business information under false pretenses. I will be filing a complaint with Wix and Costco. I would recommend Wix and Costco distance themself from such companies that give them a bad name and gain their customers information.
Thank you for taking the time to share your feedback, Joey. We understand that your experience did not meet your expectations. Providing a positive experience for our customers is very important to us, and we appreciate the opportunity to learn more. We would welcome the chance to speak with you directly and work toward a resolution. Please email us at [email protected] with your name, phone number, merchant ID (MID), and reference number 68159 so that one of our ambassadors can assist you further. We look forward to connecting with you soon. Kind regards, ^Kortnee
extremely professional experience dealing with Angela. She was very patient even while i was frustrated trying to reset my device. it took a long time because we didnt know about the internet problem…nothing stopped her. she was kind, patient and we didn’t stop until i got the terminal reset. she is a keeper.
I've had 4 terrible instances with this company 1. They never ask you to change your password before you are ready to make a transaction. In other words, a customer is trying to check out, and you can't proceed with the transaction because they want you to come up with another password. 2. They never give you a heads-up that your annual fee is coming up. Most companies give you the courtesy to let you know they are about to take money out of your bank account. I was about to pay my shop rent, and I checked my acouunt and they took money out without my knowledge. 3. I got a chargeback and didn't know it happened for 3 weeks when they took money out of my account. They didn't let me know I had a chargeback. No email, nothing. I got scammed, and they did nothing about it. 4. You will not get paid if your bank is closed. In other words If you work on Friday, you won't get that money until Monday. Bank holidays are the worst. I switched to Clover, and I don't have any of those problems anymore. I do not recommend this company.
Thank you for taking a moment to share your experience with us. We understand that you have made the decision to move your merchant processing to another service provider. While we never want to see a customer go, we do appreciate you letting us know what led to your decision. Please note that we do offer the ability to set up chargeback alerts online with our chargeback management system. For more information on our chargeback management system can be found by visiting: https://www.elavon.com/solutions/reconciliation-reporting/chargeback-management.html . If you need additional assistance or would like to discuss the experience in greater detail, please email us at [email protected] with reference number 67858. We will be happy to follow up with you and assist in any way we can. Kindly, ^Ryan
Elavon, It is terrible service, you will regret to use their machine, they should get out from the market! give my money back!
Thank you for taking a moment to share your experience with us, Sabrina. We are happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 67655, and we will call you directly to assist. We look forward to hearing from you. ^Ray
We signed up for this credit card processing service for a new corporation that we established. Our company uses World Pay, but we were told that Elavon would be more cost-effective for the new company we created. On our first transaction, we put in all the required information and got all green checks on the platform regarding potential fraud. The charge went through but then received an email from an Elavon investigator. The transaction was frozen until we supplied literally the same information that we included in the transaction. WorldPay never did this. All I could think of is that periodically, we would have to spend extra time to justify transactions...things wholly unnecessary and things for which we had no time nor tolerance. I emailed them back to refund the cardholder and to cancel our account. They cancelled our account and in doing so stated that their company reserved the right to cancel w/o notice any account and they were doing just that. They also said that the money that we charged would be returned to the cardholder 90+ days from now. So, we can't charge the client for at least 3 months for the service already provided. This company is beyond insulting and infantile as they were firing us after we fired them... Reminded me of what a small child would say after...I'm not going to your party,,, then the child responds, I can uninvite who I like, and you are now uninvited. This company needs to act a bit less like the secret police and offer a lot more customer service.
Hello, thank you for taking a moment to share your experience with us. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID, and reference number 67403, and we will call you directly to assist. We look forward to hearing from you. Kind regards, KC
Thank you for taking a moment to share your review with us. We're happy to hear you are receiving 5-star service. Have a wonderful day! ^Nathan
First time caller to Converge customer service. Rep Robin was extremely knowledgeable and helpful. Account had not been transitioned from talech to converge. She closed the old and added the new on payments insider and walked me through how to get the information I need. Waited until I was successful
I was originaly calling to cancel my service due to difficulty with ingencio mobile device. The care rep.( Hanna) answered my questions and educated me on how to use the moble app. for manual c.c. payments. she was polite and knowledgeable about the products. Great service thank you!
Thank you for taking a moment to share your experience with us, Mike. We're happy to hear you were provided with 5-star service. Have a wonderful day! ^Nathan
If you know you know, around 12,000 held for no reason after a random account shut down after using them for about a week during the Christmas season. I needed to process refunds since my funds were being held for 3 months and we couldn’t afford to ship the products and wait that long for the funds back. My ability to process refunds was taken away and I was told by Chelsea bejines to just tell the customers to open chargebacks, keep in mind these were Christmas gifts and im assuming people would want their funds back quick so they could purchase elsewhere. On top of it this got me on the match list due to all the chargebacks. After countless emails and the cold shoulder I reached out to the consumer finance protection agency and they worked it out. Elavon agreed and refunded us all the chargeback fees and removed us from the match list. The relationships destroyed and the revenue lost during the busiest time of the year was absolutely devastating and priceless. Corporate or higher level employees made it happen but the low level workers are not helpful nor friendly. They have an “oh well it’s not my problem” attitude. Elavon will make a huge mistake if they allow Mrs Bejines to continue working for them. If you want to take the risk of ruining your business and reputation then by all means, if you’re desperate, open a merchant account with them. It isn’t worth it in my opinion. It’s not almost march. I’m still waiting on my 12,000 but I’m off the match list and I got $950 in chargeback fees credited
Thank you for taking the time to share your honest feedback, John. We understand you had a less than desirable experience and are still waiting for a refund. If you would like to discuss your experience further, please send us an email with your phone number and MID to [email protected], including reference number 66726. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Thank you for taking a moment to share your experience with us, Mohamed. We're happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference # 66679, and we will call you directly to assist. We look forward to hearing from you. ^Heather
The Customer Service Rep. was very professional and very aware of how to assist me. In additional, her communication skills were impeccable!
Very helpful and took care of the reason for the call
I have been a customer of Elavon for over 25 years. Their nasty customer disservice department made things so miserable when I needed to change my banking that I’m now in the process of finding a new provider. They refused to give me basic account information even after I had verified my identity multiple ways. They told me it was my responsibility to know all of the information on my account – an account I had started 25+ years earlier. Nasty, condescending attitude from a sick controlling woman who absolutely enjoyed making me ask over and over for basic information with responses like "I’ve already told you three times!!"
Hello Rex. Thank you for taking a moment to share your experience with us. We understand how this can be frustrating for yourself however due to financial regulations we are required to keep customer information secure. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 66243, and we will call you directly to assist. We look forward to hearing from you. Thank you.
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